What our members said about our re-opening

Since our centres started re-opening, we've received some great feedback from our members.

It's been great to hear from you and we welcome your thoughts and feedback on your centre. Please find below some of the testimonials that we've received recently.

We know that coming back to your centre can be daunting, so please visit our FAQs if you have any concerns before visiting.

Have you visited your local centre since it re-opened? We'd love to hear what you think. Please visit your local centre's website or Facebook page to get in touch.

"My son had his 1st lesson back this week. Very well organised and staff helpful. I prefer it now to what it used to be like. Keep up the good work."
Laura, Rotherham Leisure Complex

"First day back for swimming lessons for my girls. Very impressed with the organisation this morning. Hand gel machines as soon as you enter, friendly staff with signing children in, ultra clean changing areas and my girls have loved it. Very impressed a big well done to all the staff."
Samantha, West Bromwich Leisure Centre

"So yesterday my daughter had her first swimming lesson since Tooting Leisure Centre reopened and it all went super smoothly.  There are people from the centre guiding everyone and it’s all straight forward, where to go, what to do.  It was good being back and the staff looked genuinely happy to welcome us back!  Great experience, well done for all your hard work."
Aicha, Tooting Leisure Centre

"We just wanted to say how impressed we were at the systems you've set up and the organisation to keep us safe when we returned to swimming lessons. It was first class and a huge thank you to you all for your efforts, it is appreciated."
Hinckley Leisure Centre

"First swimming lesson back for my 2 girls today. Very well organised. The staff were so welcoming and friendly and we felt perfectly safe with the measures in place and visible cleaning. Sophie organised the lesson perfectly and all the staff were doing an amazing job to allow the kids to get back to their swimming."
Amy, West Bromwich Leisure Centre

"Hi, I have just returned from my boy’s first swimming lesson back and wanted to give some positive feedback as I felt everything was very well organised and ran really smoothly. Well done to everyone who has worked hard to put the procedures in place and thank you for making it possible for my children to return to swimming as they have missed it so much. (They also both loved every minute)"
Amy, Rotherham Leisure Complex

Children in swimming lessons


“I was seriously impressed - it was spotlessly clean. The people who work there (who are lovely) were chatting to me and cleaning the whole time. There was very little equipment removed, and it all felt really well organised. They knew who I was when I turned up, and chatted while we waited outside for it to open.”

"I actually contracted COVID during lockdown, but recovered well. I was obviously nervous about my return to the gym, but I was extremely pleased with the cleanliness. I think the spacing works well and the layout of the gym is good."

Woman using exercise machinery on floor

"The booking system is REALLY EASY and convenient, it allows me to book gym and classes together, which makes my life a lot easier. The one way system is easy to follow and I find the gym equipment clean and organised so social distancing can be maintained. I have no worries about the using the gym or classes and I will continue to be a regular user.” 

"I was concerned initially about coming back to the gym, but when I saw the new measures in place I was happy to return. While in lockdown I trained at home and actually lost a stone in weight, BUT I really missed the gym atmosphere. Overall, I am very impressed with the space and the cleanliness of the new gym layout, it’s a lot better than I imagined."