Rainbow Leisure Centre FAQ's

A little about us...

Welcome to Places Leisure, a little bit about us …

As part of Places for People, we are one of the UK's leading social enterprises, welcoming over 30 million members to over 90 health and wellbeing facilities across the nation annually. Our overall aim is to create active places and healthy people for communities to thrive.

We’re thrilled to welcome you to Places Leisure and are looking forward to getting to know you and your communities.

Here are a few FAQ’s that may be helpful during the transition, we will keep these updated as we move forward with further information as we have it.

Frequently asked questions

General information 

Will the opening hours stay the same? 

Initially, yes. Places Leisure will review the opening and closing times with the onsite staff teams to ensure they reflect the needs of the community. 

Will the centre close whilst the transfer of management takes place? 

It is important to us that the transfer process creates as little disruption for our customers and staff therefore your centre will remain open and operational whilst the transfer of management takes place. 

Does the change of management affect the people who work there? 

We’re pleased to say that you will still see the same familiar faces who’ve served you previously, with just a change to their uniforms.  Please be patient, whilst the facility stays the same some of the products, systems and policies maybe a little different.  

Will the Wi-Fi connection change in the centre? 

Yes - we will be changing the public wireless network to Places Leisure's offering. We hope to have this operational as soon as possible but it may not be in all areas to begin with. 

You will need to search your wireless connections for 'Active Places', then read through our terms and conditions and follow the instructions provided, it is a very simple process, although we will have staff on hand to assist if required. 

Membership 

I am currently a member at Rainbow Leisure Centre, will I need to do anything when it transfers to Places Leisure? 

There is no need to do anything but please be aware of some changes to your Direct Debit, these changes will be communicated to members directly.

I love classes and attending the gym, how will I book my sessions moving forward? 

A range of sessions and activities will be available to book via the app, website and in-centre.  

Can I still book through the current App? 

You will need to download the Places Leisure App and log in using the email address registered to your account.  

Swimming 

Swimming Lessons

Places Leisure deliver swimming in line with the Swim England's Learn to Swim framework.  We will map your child across to their new class name, matching their current level, ensuring they continue their swimming lessons and progress without disruption.  

We operate Course Hub to track your child’s progress and to make movements. This is also where you will find your barcode to access the centre.  You will need to create a Course hub account with us to use these services. More information will be sent directly to swimming lesson customers in the coming weeks with how to do this.  

Course progress.  Unfortunately, we were unable to transfer across course progress from your current system to Course hub.  Please bear with us, our teachers will be updating these in the first few weeks and getting them back to where they need to be. 

There will be no initial changes to your lesson time or pricing. All lessons will continue to run as normal. There will, however, be some changes to the way your direct debit is collected, and we will be contacting all customers with full information regarding these changes. 

Swimming Hats

We will be replacing your swimming hats new PIaces Leisure swimming hats free of charge for children taking part in our lesson programme.  

At each stage of the programme you will be issued with a coloured hat that matches the lesson stage that your child is in.  The colours are listed below.  When your child moves up to the next stage, simply collect your new coloured hat at reception. 

 

The reason that all students wear coloured hats are: 

  • They help teachers at collection and drop off points to identify children in their class. 

  • They help our lifeguards to keep your children safe as they can easily determine which area of the pool, they should be in.  

  • They give a sense of camaraderie in the lesson as they all match and a sense of achievement when they get to collect the next colour.  

  • They help to keep the pool fresh and clean.  

It may take a few weeks to get everyone issued with a hat so please bear with us during this time.  If you have any concerns, please speak to a member of staff. 

Pre-School Ducklings White hats 

  • Stage 1 - Red hats
  • Stage 2 - Orange hats
  • Stage 3 - Yellow hats
  • Stage 4 - Green hats
  • Stage 5 - Blue hats
  • Stage 6 - Navy Blue hats
  • Stage 7 - Purple hats  
  • Stages 8+ - Silver hats 

Other information 

Will there be changes on how I make contact? 

Phone numbers will remain the same. The websites will be changing and further details will be shared on this shortly. If you have any questions regarding the transition, please email us at enquiries@pfpleisure.org  

I currently block book one of the centre facilities, how do I continue this? 

Block bookings will continue as normal, and customers have been contacted directly.  

The team at Places Leisure