Terms and conditions for our free Places Membership

Our policy

These Terms form your Membership Agreement with Places for People Leisure Limited. The agreement commences once you have indicated your acceptance in the Declaration section of the sign-up process. These Terms are a legal agreement between us, so please make sure you read them carefully. These Terms replace any previous versions and apply at all times and take priority over any spoken communication by us.


1.1 “Club” is the club managed by the Company as identified in the membership sign up process.

1.2 “Company” means Places for People Leisure Limited and its subsidiary and associated companies and is referred to as “we”, “us” or “our” throughout these terms.

1.3 “Manager” means the General Manager of the Club.

1.4 "Member" means the person for whom the membership is for and is referred to as “you” or "your" throughout these terms. If this membership is for someone under the age of 16, then the agreement is with the responsible adult named in the Membership Application, who will assume liability for honouring any membership or payment obligations, as detailed in this agreement.

1.5 “Membership Agreement” means the agreement between us consisting of these Terms as varied in accordance with section 17.

1.6 “Premises” means the Club, including its grounds, car parks and access roads.

1.7 “Terms” means these terms and conditions of Membership.


2.1 We have the right to refuse or revoke membership or any request to change a membership.

2.2 Your Membership starts on the date of sign up.


3.1 When you join, we will give you a membership card which will require your photo to be taken. The membership card may be physical or digital.

3.2 Your membership card may only be used by you and any fraudulent use of the membership card will result in cancellation of your membership with no refund being made by us.

3.3 You must bring your membership card with you each time you visit your Club.

3.4 If you forget your card, we may ask to see a second suitable form of photographic identification before we allow you to enter to your Club.

3.5 We may delay your access to the Club to give us enough time to record your visit.

3.6 Replacement cards are subject to a charge. Details of this charge are available from your Club.

3.7 The membership card remains the property of the Company and entitles you to all the rights and privileges exercisable by your category of membership.


4.1 By law, we do not have to pay you compensation for any service, facility or equipment not being available because of health and safety reasons or where it is for the benefit of your membership.

4.2 We will not pay you compensation if we have failed to carry out our duties due to:

(a) a fault of your own;

(b) someone else not connected with providing our services under these Terms;

or (c) events which we could not have known about beforehand even if we had taken all reasonable care.

4.3 We have the right to make changes to the type of facilities we provide, if we give you notice. We will not be liable for any loss or damage caused by these changes unless this loss or damage is caused by something we have done or failed to do or cannot be avoided by law.

4.4 You bring all personal belongings to your Club at your own risk. We accept no liability for loss or damage to property of members which is not caused by us or our employees.

4.5 Nothing in these terms and conditions will exclude or limit our liability for fraud or death or personal injury caused by our negligence.

4.6 Notwithstanding sections 4.1 to 4.5 above, if we are found to have any liability to you for loss or damage to property our liability to compensate you is limited to a reasonable amount, taking account of factors such as whether the damage was due to something we did or failed to do.


5.1 It is your responsibility to make sure that you are capable of doing the exercise provided by any programme you follow or any class you go to.

5.2 You should consult your doctor before you begin any programme or class if you are not sure whether or not it is suitable. If you have any concerns about your physical condition, you must get medical advice before using our facilities.

5.3 Before using our gym you must first complete a health commitment statement. Whilst optional we also recommend a supervised gym introduction with one of our qualified fitness advisors.

5.4 We may refuse you access to our facilities if we consider the use of such facilities could put your health at risk.


6.1 We may transfer the benefit of your Membership Agreement to a third party on similar terms and conditions without notice to you.

6.2 You cannot transfer your membership to another person.


7.1 All categories of membership, whether or not mentioned in these Terms, shall be subject to the Membership Agreement and to the rules, bylaws and regulations of the Club which are in force at the time. Details of each type of membership are available on request from your Club.

7.2 You must be at least 16 years of age to be a member, unless you are a Junior member.

7.3 In the case of Premium Memberships with affiliated Juniors, membership purchase shall constitute acceptance of these Terms by all persons included in such membership and reference in these Terms to “member” shall include all such persons.

7.4 The Club may at its sole discretion require Members to evidence their continued qualification for their relevant membership type.

7.5 We retain the right to remove membership categories at our discretion.

7.6 You will be entitled to all the rights and privileges exercisable for the type of Membership chosen.


8.1 You are able to cancel your membership at any time.

8.2 It is your responsibility to make sure that your Club has received your written notice of cancellation.

8.3 On receipt of your membership cancellation notification we will cancel your membership and notify you in writing and confirm the expiry date of your membership.


9.1 We reserve the right to expel you from a Club and/or end your membership without notice if, at any time:

9.1.1 you break the conditions of your Membership Agreement;

9.1.2 you do not comply with the rules and regulations of your Club. (Club rules and regulations will vary from club to club and are available on request. We may change the Club rules and regulations at any time.);

9.1.3 you allow another person to use your membership card to get into any of our Clubs (This section will not apply if you have told us that your card has been lost or stolen.);

9.1.4 your conduct, whether or not such conduct is the subject of a complaint by another member or group of members, is such that in our opinion, it may be injurious to the character, name or interests of the Club or is such that it makes you unfit to associate with other members of the Club;

9.3 We may end your membership for any reason by giving you one full calendar month’s written notice to cancel it. 


10.1 The facilities available to you depend on your Club and your membership category. Full details can be obtained from your Club on request. Services and facilities not included may be used by you at an additional charge.


11.1 Your Club’s normal hours of operation and the hours in which any facilities within the Club are available for use are available from your Club on request. Such hours may be lengthened or shortened at our discretion with or without any prior notice being given to you.

11.2 On occasions the Club may be closed, or withdraw facilities for certain periods of time to carry out cleaning, repairs, alterations, maintenance, security work or for any other reason beyond our or the Club’s control without giving you notice. In addition, we may at times set aside facilities for tournaments, exhibitions or other social activities without giving you notice. You will not be entitled to a refund if your Club is closed in accordance with this section.

11.3 We reserve the right to make reasonable alterations to the type of facilities provided without notice.

11.4 We will endeavour to give you reasonable notice of such closures or alterations by displaying them at the Club.


12.1 We may change these Terms at any time.

12.2 When we do make changes that affect you, we will give you reasonable notice of the changes that we plan to make. If you are not happy with the changes you may cancel your membership notwithstanding section 11 of these Terms.


13.1 It is your responsibility to make sure that your Club has your most up to date contact information; this includes postal address, email address and phone numbers.


14.1 The parties do not intend that any of these terms of the Membership Agreement will be enforceable by virtue of the Contracts (rights of Third Parties) Act 1999 by any person that is not a party to it.


15.1 Your membership agreement is governed by the laws of England and any disputes will be dealt with in the English Courts.


Places for People Leisure Limited treats the protection of personal data carefully. We will use your personal data for the purposes of administering membership (including collecting membership fees and other sums due to us), vetting people for membership, access control, providing you with services such as maintaining training, fitness, health and diet records, providing you with marketing information and internal administration such as training, detection and prevention of crime (for which we do have CCTV monitoring in certain places). We store your personal data in a secure manner within the UK. Where the information is sensitive (for example, health and medical details) we take extra care of this information and will not pass it to any other parties. Other information, we may pass to contracting parties of ours, other relevant business and successor businesses. We will keep your personal data for 3 years from the end of our relationship with you, this includes expiry of your membership. To find out further information on our Privacy and Data Protection Policy please visit our full Privacy Policy

Registered in England no. 2585598. Registered Office: 305 Grays Inn Rd, London WC1X 8QR. VAT No: 823 8323 34