Courses

Can I bring my child for a swimming outside of Lessons?

Yes – all children enrolled in our swimming lesson programmes are entitled to free swimming outside of their lessons.

Please note that some restrictions may apply, such as session times or pool availability, so we recommend checking with your local centre team for full details.

Can I freeze my sports lesson?

Due to the high demand for sports lessons, if you or your child will be taking a break, we recommend cancelling and rejoining at a later date. We do allow lessons to be frozen for medical reasons, proof may be required and we need at least 15 days notice before your next direct debit is due.

Can I freeze my swimming lessons lesson?

How can I join my child on swimming lessons?

You can enrol your child in swimming lessons online via our website, by visiting your local centre, or by contacting us through our Contact Us page.

How do I cancel swimming lessons?

We're sorry to hear you are thinking of leaving us. You can request cancellation of your lessons with us by clicking the link here and completing the form. We just require 15 days notice prior to your next direct debit.

How do I change my swimming lessons to a different day/time?

You can manage your lesson day and time directly through CourseHub, where available.

How do I track my swimming lesson progress?

You can monitor your child’s progress through our Course Portal (CourseHub), where you can view achievements, track progress, and see when they’re ready to move up to the next stage. If you joined online, you’ll be automatically registered. If not, you can sign up.

How do I transfer or change lessons?

If your child has reached 100% and is eligible to move up, you will be notified and can move them via the app or online. If you'd like to move the day or time of your child's lesson, please contact our team via email, telephone, social media or at your local centre, and they will be happy to assist.

How do swimming lessons operate?

We follow the Swim England Learn to Swim Pathway which is an all-inclusive programme that encourages a fun approach to learning. Our lessons are designed to ensure that every person that learns to swim with us develops confidence and competence in the water.

I am not sure which lesson is right for me or my child.

We have an online questionnaire to help you with this, find out more here:

I can't find the right swimming lesson, who can I speak to?

Please speak to our helpful front of house team, they'll assist you or connect you with someone who can. If your preferred day or time isn't available, you can join a waiting list and receive a notification if a space opens up in your chosen class.

I found the class I want but there is no space.

If your preferred class is full, you can join our online waiting list. You’ll receive an email notification as soon as a space becomes available.

Spaces are offered on a first-come, first-served basis once notifications are sent.

Swim & Sports lessons - What is included in today's payment when joining?

Your initial payment includes a pro-rata amount to cover lessons between your joining date and your first Direct Debit, as well as any applicable joining fee.

Your first Direct Debit will then cover your lessons for the following month, and ongoing Direct Debits will continue monthly.

What are my other swimming lessons options?

Most centres offer group or 1-2-1 lessons, we may also offer intensive lessons at selective centres within school holidays. Availability can vary, so we recommend you contact your local centre for further information.

What can I wear for my swimming lesson?

All swimmers must wear suitable swimwear for safety and hygiene reasons. You can find full details in our Acceptable Swimwear Policy.

What happens when my child completes a stage

Your child's teacher will mark the outcomes as completed and you will receive an email letting you know that you can choose the next class in Course Hub.

What qualifications do the swimming teachers hold?

Our teachers hold at least a Swim England or STA level 2 qualification and many have additional specialist qualifications to deliver preschool or advanced classes, for example. We may also use Assistants and Sports Helpers to support the teachers.

Who can join swimming lessons?

We offer swimming lessons for all ages and abilities – from babies and beginners to advanced swimmers and adults.

Find out more about our programme and enrol today by visiting our Swimming Lessons page