Profile & Login

How do I reset/set my password?    

To reset your password, click the "forgotten password" link on the login screen of our website or app. You'll receive an email at the address linked to your account with a reset link. Follow the instructions to create a new password, then log in using your email and updated password.

What should I do if I don't have an email address?    

We require an email address to create an account so we can securely verify your identity and keep your information safe. Your email also allows us to send important updates, booking confirmations and password reset links if needed.

This ensures you have easy access to your account and a reliable way to manage your membership.

How do I change my email address for my login?    

To make this change to your account, please contact our team via email, social media or in person at your local centre, we will be happy to help.

Can my child have their own account to book activities?    

Yes, we encourage juniors to have their own accounts, this allows them to book activities by themselves.

Can I book activities on behalf of my child?    

Yes, as long as the child's account is linked to the adult's account. Our team will be happy to assist you with this process.