Course Hub FAQs
Is Course Hub the same as Home Portal/Course Portal?
Essentially yes, although there have been a number of upgrades to make Course Hub and viewing of your child's progress and awards achieved easier to navigate.
Course Hub is now hosted within Leisure Hub so you will use your existing online account or will need to create a Leisure Hub account to access it.
I have a Home Portal account, can I still use this to view my child's progression/move their classes?
No, the upgrade of the system has moved Course Hub (previously Home Portal) into our Leisure Hub system. You will not be able to access Home Portal on the old url/link any longer.
How do I get access to Course Hub?
If you have previously set up a Leisure Hub account to manage other memberships or make bookings for activities, please log in using the email and password you previously used. If you have forgotten your password you can reset this by clicking on the ‘Forgot Password’ icon underneath the Log in button.
If you do not have a Leisure Hub account, please follow the instructions below:
Step 1. Select “I’m a member” button
Step 2. Complete your details with the email address that you have received our email communication on
Step 3. Open your email and click the link that has been sent
Step 4. Confirm the link
Step 5. Log into your Leisure Hub account
Step 6. select Course Hub tab which can be found on the right hand side of the screen
Step 7. Course Hub will appear.
I can’t create a Leisure Hub account?
This may be because you are using an alternate email to the one we currently hold for you, or no email address is linked to your account. Please contact your site where the email details can be confirmed with you.
The assessments have not been updated for the last 2 weeks. Has my child still been assessed?
Absolutely. Even while the system was down all our teachers continually assessed our course participants. This was recorded manually and is being transferred to the new system regularly. Please bear with us while we complete these updates.
Can I move classes on Leisure Hub?
If you or your child have completed a class/stage, movements will be released so you can pick the next class up via Course Hub. Only classes with spaces will show. If you are unable to attend any of these classes please contact your site to discuss.
I have followed all of the guidance, but I can't get access to Course Hub.
Please contact your site so that they can look into this further for you and help you to get access.