Cancelling your membership
Our centres have now re-opened!
For more information on your centre and all you need to know before you visit, find your local area in our FAQs.
Are you looking to cancel your membership?
We've worked really hard to make sure your visits to our centres are as safe as possible. If you're still not sure about returning, you can freeze your membership for up to 6 months, free of charge in the member area.
If you’re looking for ways to keep active at home then you may want to check out Places Locker app - we’ve refreshed our Virtual Studio with loads of on demand and live stream workouts.
Still want to cancel?
If you're set on leaving us, here's what to do:
- First check that you have completed your contractual minimum term - you cannot cancel before this period has ended.
- If you have, please notify our team at Harlands by email using the link below. You'll need to provide personal information and your membership ID, so please have that info to hand. Alternatively, you can call them on 01444 221052.
- Once you receive a cancellation confirmation email, you can then cancel your Direct Debit with your bank.
- Please note: Cancellations take up to 15 days to be processed. If you cancel less than 15 days before your next Direct Debit payment, you will be charged for the next period.
Swimming lessons and courses can also be cancelled using the same process.
If at any point you wish to re-join, simply join online, using the email address you used originally.
If you have a Places Locker Virtual Studio membership, this is separate to your leisure centre membership. To cancel this, please follow the same process as above.
All cancellations are moved to our free Places Membership, so you can still have Pay As You Move access to all our centres, including 7 days' advanced booking rights. Prices are available on the timetables on the website.