Battersea Sports Centre FAQ's
A little about us...
Welcome to Places Leisure, a little bit about us …
As part of Places for People, we are one of the UK's leading social enterprises, welcoming over 30 million members to over 90 health and wellbeing facilities across the nation annually. Our overall aim is to create active places and healthy people for communities to thrive.
We’re thrilled to welcome you to Places Leisure and are looking forward to getting to know you and your communities.
Here are a few FAQ’s that may be helpful during the transition, we will keep these updated as we move forward with further information as we have it.
Frequently asked questions
General information
Will the opening hours stay the same?
Initially, yes. Places Leisure will review the opening and closing times with the onsite staff teams to ensure they reflect the needs of the community.
Will the centre close whilst the transfer of management takes place?
It is important to us that the transfer process creates as little disruption for our customers and staff therefore your centre will remain open and operational whilst the transfer of management takes place.
Does the change of management affect the people who work there?
We’re pleased to say that you will still see the same familiar faces who’ve served you previously, with just a change to their uniforms. Please be patient, whilst the facility stays the same some of the products, systems and policies maybe a little different.
Will I still access the centre in the same way?
Yes, you will still access the centre in the same way initially.
Will the Wi-Fi connection change in the centre?
Yes - we will be changing the public wireless network to Places Leisure's offering. We hope to have this operational as soon as possible but it may not be in all areas to begin with.
You will need to search your wireless connections for 'Active Places', then read through our terms and conditions and follow the instructions provided, it is a very simple process, although we will have staff on hand to assist if required.
Membership
I am currently a member at Battersea Sports Centre, will I need to do anything when it transfers to Places Leisure?
There is no need to do anything but please be aware of some changes to your Direct Debit, these changes have been communicated to members directly.
I love classes and attending the gym, how will I book my sessions moving forward?
A range of sessions and activities will be available to book via the app, website and in-centre.
Can I still book through the current App?
You will need to download the Places Leisure App and log in using the email address registered to your account.
Other information
Will there be changes on how I make contact?
Please continue to use the contact centre as normal, numbers remain the same. The websites will be changing and further details will be shared on this shortly. If you have any initial questions regarding the transition, please email us at enquiries@pfpleisure.org
I currently block book one of the centre facilities, how do I continue this?
Block bookings will continue as normal, and customers have been contacted directly.
The team at Places Leisure