St Annes Swimming Pool & Gym FAQ's

What if I have a Swim membership or swimming lessons booked? 

If you have a Swim only membership or swimming lessons at St Annes Swimming Pool & Gym, our team will be in touch with you directly to discuss the closure period and options available to you. 

Membership 

I am currently a member at St Annes Swimming Pool & Gym, will I need to do anything when it transfers to Places Leisure?  

There is no need to do anything but please be aware of some changes to your Direct Debit, these changes will be communicated to members directly.   

I love classes and attending the gym, how will I book my sessions moving forward?  

A range of sessions and activities will be available to book via the app, website and in-centre.   

Can I still book through the current app?  

You will need to download the Places Leisure App and log in using the email address registered to your account.  

Member Activity Bookings 

As a member, how far ahead can I book sessions?  

Members can book sessions up to 15 days in advance, from the time of booking however please note that bookings will not open initially until 7 days before the centre opening date. Once bookings are live, members will be able to book any sessions taking part with Places Leisure within the next 15 days.  

Pay as you go customers can book 7 days in advance. 

General Information 

Will the opening hours stay the same?  

Places Leisure will review the opening and closing times with the onsite staff teams to ensure they reflect the needs of the community. If any changes are made to the opening times at the centre once it reopens we will be in touch to let you know. 

Does the change of management affect the people who work there?  

We’re pleased to say that you will still see the same familiar faces who’ve served you previously, with just a change to their uniforms.  Please be patient, whilst the facility stays the same some of the products, systems and policies maybe a little different.   

Will the Wi-Fi connection change in the centre?  

Yes - we will be changing the public wireless network to Places Leisure's offering. We hope to have this operational as soon as possible but it may not be in all areas to begin with.  

You will need to search your wireless connections for 'Active Places', then read through our terms and conditions and follow the instructions provided, it is a very simple process, although we will have staff on hand to assist if required. 

Swimming Lessons 

Places Leisure deliver swimming in line with the Swim England's Learn to Swim framework.  We will map your child across in their current class, ensuring they continue their swimming lessons and progress without disruption.   

We operate Course Hub to track your child’s progress and to make movements. This is also where you will find your barcode to access the centre.  You will need to create a Course hub account with us to use these services. More information will be sent directly to swimming lesson customers in the coming weeks with how to do this.   

Course progress - Unfortunately, we were unable to transfer across course progress from your current system to Course hub.  Please bear with us, our teachers will be updating these in the first few weeks and getting them back to where they need to be.  

There will be no initial changes to your lesson time or pricing. There will, however, be some changes to the way your direct debit is collected, and we will be contacting all customers with full information regarding these changes.