Re-opening FAQs

Find answers to your questions about re-opening

We are constantly reviewing our guidance and policies and the following advice is correct as of 20th July 2020. Please note as the situation progresses we will continue to review our approach and it is subject to change in the future.

We can’t wait to welcome you back when you’re ready.  This is the information we feel will reassure you of what’s in place now and what will be in place later. We want you to make an informed decision about your return to your centre. You'll notice that our centres are opening in a phased approach as we work with local authority partners to re-open them. Facilities and activities within the centres will also re-open in a phased approach due to social distancing requirements and guidance from industry and sports governing bodies.

The following guidelines are intended for members whose centres have a re-opening date. If your centre remains temporarily closed, please visit our closure FAQs for guidance

We’d particularly like to draw your attention to the payments sections - you are able to extend the suspension period should you wish. Click here for more information.

Please note that all sessions (gym, swim and classes) need to be pre-booked either online or via the Places Locker app. Learn more here.

Looking for information on Places Gyms (Chesterfield, Edinburgh, Hinckley, Preston, Sheffield and Telford)? Find out more here.

Our centres:
Cleanliness & social distancing

Your centre's opening timeline | Local lockdown

Membership payments and freezing | Swim lessons and sports courses payments

Pre-booking, arriving at and leaving the centre | Changing facilitiesOur teamsCustomer responsibility

Gym | ClassesSwimmingSportsJunior activities and parties | Café | Clubs and hirers

Places Locker

 

Our centres: Cleanliness & social distancing

We’ve always been proud of our centres and we know that the key reassurance you need to visit and enjoy your activity in a safe environment is for us to maintain and improve our cleaning standards. 

This goes hand in hand with managing the footfall in our centres. You’ll see from the programme in place that we have taken every effort to ensure that we have time to clean down between before and after sessions, and that the programme, coupled with the need to book ahead, complements footfall throughout the whole centre, not just the space you're in. 

Please find below more information on how we're working hard to keep you safe and ensure you have an enjoyable visit.

  • All activities in our centres will operate in sessions and must be booked. This will help us control the number of people on site, which means we ensure a safe distance between our visitors. Please click here for more information on booking.
  • Between all sessions, we have factored in a 15 to 30-minute changeover period to allow for you to exit your session safely and for our teams to clean the facilities. Gym sessions will last 60 minutes and swim sessions will last 45 minutes (where applicable).
  • Not all facilities will be open at our sites. We have decided to only open facilities where we can ensure your and our team's safety. Click here to find your local centre list and what facilities will be open.
  • Changing facilities will be available at all sites but there may be local variations. We will provide cleaning wipes for you to use in the lockers. Find out more about our guidelines for changing facilities here.
  • You may notice some differences in our centre's reception areas. We will have plastic screens set up at reception kiosks to protect you and our team. We will also have markers on the floor and around the centre to guide you safely - we ask that you follow these to keep yourself and others safe. We will have signage around the centre to help you with this.
  • Sanitising spray and wipes will be provided around the centre for use on equipment and lockers. Our teams will ensure that these are monitored and replenished where required.

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Your centre's opening timeline

Our centres and their facilities are opening on different dates so your centre may not open the same day as others. Please choose your local area below to find out when the centres near you will be re-opening and which facilities will be available when.

Amber Valley | Birmingham | Buckinghamshire

Dartford | Dorset | Dover

Eastleigh | Elmbridge | Epping Forest

Gosport | Hinckley | Horsham

Kingston | Maldon | Mid Sussex | Mole Valley

Newport Pagnell | Norwich

Rotherham | Rushmoor

Sandwell | Sheffield

North Somerset | East Suffolk

Test Valley | Tewkesbury

Wandsworth | Waverley | Wellingborough

North Wiltshire | West Wiltshire

Winchester | Wokingham

Wolverhampton | Wyre Forest

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Local lockdown

There are no centres currently affected by local lockdowns, we continue to monitor the situation and where they occur, we will update our customers by email and social media. 

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Membership payments and freezing

We’ve put in place new processes that ensure that your centre is a safe and hygienic environment where you can once again enjoy keeping active and reaching your goals. We’re ready to welcome you back whenever you're ready and our payment systems ensure that you still feel in control. 

As a reminder, all memberships were frozen free of charge on 20th March 2020 and they will resume when your centre re-opens. Your first Direct Debit(s) will be adjusted to ensure you aren't charged for the period that your centre was closed.

If you would like information on how to freeze your membership, please click here.

How is my next payment calculated?

Calculations are based on 30-day months and that all of our centres closed on 20th March. At the moment, our centres' openings will be staggered.

If your last payment was in March 2020:

  • If a Direct Debit was collected between and including 1st March and 20th March, you will receive 10 days credit on August's payment.
  • If a Direct Debit was collected between the 21st and 25th March and not refunded, this full payment will be carried over to August.
  • If a Direct Debit was collected between the 21st and 25th March and this payment was refunded, your payment will be collected on the appropriate day in August.
  • Any promotional 3-month joiners in March will be credited the remaining days from opening.
  • Any days paid for in the March payment that would have been for April will be credited against the August payment.

From the date your centre re-opens:

  • All payments from the 1st of that month will be collected once we have a confirmed opening date for your centre. If you have an All Places membership (allowing you access to all of our centres), this will be the opening date of the first centre within your contract area. A list of these is above.
  • Your payment may be collected on a different date in the first month of re-opening and you will be notified of this. It will return your normal collection date for subsequent months.
  • Your first month's Direct Debit will be credited with the number of days between your standard Direct Debit date and centre opening date.
  • Credits over and above the standard payment in your first month will be credited against the second month's Direct Debit.

Would you like your membership to remain frozen? 

We know from your feedback that some of you may prefer to stay frozen and just pay for a one-off visit, and you are able to do just that. Customers who choose to freeze can still access the centres by paying the Pay as You Move price. 

Did you know that our normal freezing rules allow for 6 months’ free suspension in any 12-month period? We’d like to reassure you that all previous freezes you may have had (for injury, exercise breaks etc) and those that we applied as a result of the temporary closure don’t count towards any new freezes. From the point of re-opening, this gives you up to 6 months of freezing – how long you freeze for is up to you. You can apply these in 1 to 3 month blocks and you can return earlier if you wish.

Please note that if you don’t freeze your payments within 6 working days of your centre's re-opening date, your membership and Direct Debit will be re-activated. Freezing your membership will prevent you from booking sessions at a zero or reduced rate. 

Do you pay monthly for your membership?

If you are not an annual member and choose to remain frozen, there are two ways to do this: 

  1. Manage it yourself in your member area. Your username is the email address you use for your membership. Please see below for guidance on how to do this.
  2. If you don’t have an email address, haven't linked an email address with your account or simply prefer to talk to someone, you can contact our membership team at Harland’s. Their dedicated Places Leisure team are available by emailing placesleisure@harlandsgroup.co.uk or by calling 01444 221052.

Please follow these steps to freeze your membership in the member area:

  1. Go to the member area or the Places Locker app.
  2. Click on My Membership, in your online account, and click the freeze button against your membership.
  3. Complete the freeze request form.
  4. You can return to this page to extend the freeze.

If you would like to freeze your membership, please do so within 6 working days of your centre's re-opening date.

We’d like to remind you that however you choose to visit, your activity needs to be pre-booked. This is the best way we can manage capacity in the centre and ensure the correct conditions for social distancing are in place. Most importantly, it will save you a wasted trip. Please view our pre-booking section for more information on this.

Please note that at this time, we cannot make changes to your membership.

Do you pay upfront for an annual membership?  

You will receive an extension (equal to the length of our closure) to your membership.

If your membership expired whilst we were closed, please find more information below:

  • If your membership expired between the 18th February and 13th March, you will be given 30 days to renew when your centre reopens.
  • If your membership expired between 14th March and 19th May, you will be credited with the days we were closed. You will also receive an additional 14 days to renew.
  • If your membership expired after the 20th May, you will experience the normal renewal process. 

If you are an annual member and would like to freeze your membership, you can do so for between 1 and 6 months. Please contact freezemymembership@placesleisure.org to do this, within 6 working days of your centre's re-opening date.

Do you have an Exercise on Referral membership?

Exercise on Referral memberships will restart when a centre re-opens. Please note that we will not run supervised Exercise on Referral classes when we initially re-open. However, customers can use their membership to book gym, swim and classes in accordance to their membership type.

Exercise on Referral members are advised to freeze their membership if they were only attending supervised sessions before the centre closed. For more information on how to freeze, please refer to the guidance above.

Do you have a membership via GymFlex?

Members with annual selection windows with their employer will be provided with a pro rata renewal membership to accommodate for the closure. If you do not wish to renew your GymFlex membership, an extension will be added to your expiry date to reimburse for the closure period. If you require any further information, please contact GymFlex directly for guidance.

Do you have a pass from Hussle?

If you have any questions regarding a Hussle Monthly+ pass, Day Pass or FitFix pass, please get in touch with Hussle directly on info@hussle.com and they will be able to help with any queries.

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Swim lessons and sports courses payments

As a reminder, all lessons and courses were frozen free of charge on March 20th 2020. We know how keen your children are to return to the pool and we're now able to confirm that where centres and pools are open, lessons will recommence from 7th September 2020. We will be in contact with all parents prior to lessons restarting. 

Shortly after swim lessons restart, we will resume sports courses and will be in touch with all parents regarding the date.

As with membership payments, we’ll look to give you plenty of notice so that the choice on returning and payments resuming remains yours. If we owe you any lessons from before of during our closure, we will let you know how this affects your first payment as soon as we know when your first lesson will be. Payments will be continue to be frozen free of charge and your child's space on their course will be retained.

If you wish to cancel your child's lessons or course, please contact our membership team at Harland’s. Their dedicated Places Leisure team are available by emailing placesleisure@harlandsgroup.co.uk or by calling 01444 221052.

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Pre-booking, arriving at and leaving the centre

Booking ahead 

Now isn’t the time for a wasted trip or to be standing in a queue, so we have introduced booking for classes, gym and lane swimming sessions. Although it’s a little different from simply turning up, it is the best way for you to plan and know with certainty that a place is available. It means we can control the footfall in key areas as well as the centre as a whole; we have large centres so this is a key feature of maintaining social distancing. Plus, it saves our teams handling cash.

Please book all sessions (gym, swim and classes, including junior sessions) in advance. If you arrive at the centre without pre-booking, you may not be able to enter and take part in your activity. If a space is available, we will allow you to book a slot. If you're having difficulty booking online, please contact your local centre.

You can view timetables and book sessions 14 days in advance of the centre re-opening. 

Please note that you will only be able to take part in the activity in the centre that you have pre-booked. After your session has ended, we ask that you leave the centre to ensure our total visitor count remains safe.

What do I need to do to be able to book online? 

There are 3 ways to book:

  1. Via the member area. If you haven’t registered yet, please do so using the email address linked to your membership record. 
  2. Via our Places Locker app which you can download from the App Store or Google Play. Again, please make sure your username is the email address linked to your membership. 
  3. If you haven’t linked your email address to your membership, you can also ring your centre to book, and the team will be happy to help link an email to your membership to allow you to book online in the future. Please be aware that our centres will understandably be managing a high volume of calls.

The Places Locker app is the quickest way to book your sessions. If you're having trouble signing up to use Places Locker, please visit our guide.

Direct Debit and annual members have 14 days' advance booking rights, and Places members have 7 days' advance rights.

If you wish to Pay as You Move and pay for one-off visits, you now need to be a Places member - simply sign up for free. Once you’ve done that, all of the above booking options are open to you and you will have 7 days' advance rights.

If you were using Pay as You Move without a membership prior to lockdown, you will need to visit your centre if you paid a discounted price and wish to still use this moving forward, as you will need to provide proof of eligibility. Until you have visited the centre, you will see the standard price when you go to book a session online. Once you have visited the centre and they have set up your discount, you will be able to book at the discounted rate online. All customers aged 0 - 17 and 65+ will automatically be eligible for discounted prices on Pay as You Move sessions. 

We appreciate circumstances change, so you can cancel your booking free of charge up to 2 hours before you visit – we really appreciate you doing this as it helps us give other customers an opportunity to attend. We apply a £2.50 fee if you cancel a session within 2 hours of it starting or if you don't attend. Frequently asked questions on booking are available

Arriving at the centre 

You’ll have read about the importance of booking ahead and it is essential that you do so – we’re looking to manage the numbers in the centres and for you it means no wasted trips and fewer queues.   

Please arrive no more 15 minutes before your scheduled activity. If you arrive really early, please consider waiting in your car or you may be asked to wait outside the centre. We’d recommend that wherever possible you arrive dressed for your activity and shower at home, although changing rooms will be available at most sites. Click here for more information on changing facilities at your centre.

At our busiest centres, a member of the team may be at the entrance to greet and assist you. They are there to help all of you enjoy a safe and socially distanced visit. 

Please have your membership card ready and allow a few extra minutes more than you normally would just in case progress through reception is a little slower because of social distancing measures.

If you are paying for a session at the centre, we ask that you use contactless payments where possible.

You’ll find supplies of hand sanitiser and wipes available in reception and throughout the centre.

To aid the safe flow of people around the centre, we have introduced one-way systems in places or used alternative entrances/exits, so your route around the centre may be different to normal. Our new signage will guide you.

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Changing facilities

For social distancing purposes, we’d encourage you to arrive dressed ready for your activity, and to shower at home. Changing rooms will be available at most sites.  

Getting changed for swimming

Our centres with swimming pools will have one of two options available to you. Please note that our centres within Wiltshire and North Somerset will only provide changing rooms for changing after swimming. Click here to see which sites are within these areas.

Conventional changing - available at all sites, except those within Wiltshire and North Somerset:

  • Please arrive swim-ready with your costume under your clothes, as you would at the beach, and get ready for your swim in the changing rooms.
  • You are allowed to bring your own towel for use after your session.
  • Lockers will be available to secure clothes, valuables and belongings.
  • At the end of your session, please return to the changing rooms and get changed.
  • Showers, toilets and wash basins will be available.
  • Hair dryers and water fountains will not be available but hand dryers will.

Poolside changing:

  • Please arrive swim-ready with your costume under your clothes, as you would at the beach, and get ready for your swim on poolside
  • You are allowed to bring your own towel for use after your session.
  • Please bring a bag to store your belongings. The poolside area will have a designated section for you to store clothes and belongings. Lockers may be used for valuables.
  • At the end of the session, please collect your belongings. You may use the changing facilities to get changed.
  • Showers, toilets and wash basins will be available.
  • Hair dryers and water fountains will not be available but hand dryers will.
  • This is the only option for customers within Wiltshire and North Somerset centres. These centres will have conventional changing available for those attending the gym and classes, but changing for swimming sessions will be slightly different.

Getting changed for classes and the gym

We recommend all visitors arrive dressed for their workout to ease demand on changing rooms and showers.

Most of our centres will offer changing room facilities to class and gym visitors, excluding Melksham Blue Pool, which will only be offering changing rooms to swimmers. Please arrive at this centre dressed ready for your session. You will still have access to a locker for your valuables. 

If your centre does allow use of the changing rooms, then the below will apply:

  • You may use changing rooms.
  • Lockers will be available for your use.
  • Showers will be available for your use.
  • Toilets/washrooms will be available, but may be restricted.
  • Disabled and baby change facilities will be available.
  • Hair dryers and water fountains will not be available but hand dryers will.

Wipes will be available for you to clean lockers before and after use.

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Our teams

You’ve always taken time out to ask how our teams were during lockdown, and we’d like to reassure you that our responsibility to our teams goes hand in hand with our responsibility to you. Social distancing will be in place throughout the centres, including those areas you don’t see, in our offices for example. 

Teams will be provided with masks where their role/task requires it, and you’ll see that we’ve introduced reception screens, and minimised requirements for cash handling and unnecessary queues. Your help by booking ahead, following signage and any guidance from our Placemakers (the greeter you may see) is appreciated, and contactless payments are encouraged over cash payments. 

We love to help you hit your goals and help you enjoy activity, and now is no different – there’s just social distancing to factor in.   

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Customer responsibility

We’ve missed you and we can’t wait to welcome you back when you feel ready.   

We’ve put a lot of changes in place, with tiny details beyond what we’ve shared here, but our new safety process is at its best when we all play a part. Aside from respecting Government guidelines, we ask that you look out for each other. If you feel unwell, please stay home and stay safe. If you have any concerns about visiting that you would like to discuss, the team at your local centre will be happy to help and support you.

We've always appreciated you following gym, class and lane swimming etiquette, and there's never been a more important time to look out for each other.

It’s your centre and we value your feedback. Our best chance of putting something right is during your visit - our teams are happy to hear what more we can do to make the environment the best and most reassuring it can be. We’ll also be using our surveys to check-in on how we’re doing - please keep an eye on your email. 

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Gym

There's a number of key differences to your gym experience when we re-open. Here's everything you need to know: 

  1. Please be aware that you now need to book your gym session, as you would for classes. Sessions are available in 1-hour slots and can be booked via our app or website - to book online or register please click here. When registering or downloading Places Locker app please use the email address linked to your membership. Our frequently asked questions on booking are available here
  2. You can view timetables and book 14 days in advance of the centre re-opening. 
  3. If you wish to Pay as You Move for your visit, please register for a Places membership first - simply sign up here for free
  4. Personal training and team support are still available, but social distancing applies. 
  5. Please make use of lockers where available as we are unable to allow bags in the gym area.
  6. Towels of any size are not allowed in the gym area.
  7. Please bring your own drink as water fountains are unavailable. 
  8. Please arrive dressed for your session, with the minimum of belongings. For more information on changing rooms, please click here.
  9. The need for social distancing means that you will find equipment spaced out, or some equipment marked as unavailable. Gym floors will also be clearly marked, so the space you have available is clear. 
  10. We always appreciate you looking out for each other – and gym etiquette has never been more important than it is now. 
    1. Please maintain social distancing in the gym when using equipment and on the gym floor. Our signage is there to help. 
    2. Please clean down equipment before and after use. 
    3. If you feel unwell, please stay home and stay safe. If you have any concerns about visiting that you would like to discuss, the team at your local centre will be happy to help and support you. 
    4. Please follow requests from our fitness team; they are there to help. 
  11. Hand sanitisers and wipes will be available throughout the gym and studios – please use them for yourself and for cleaning down any equipment. Additionally, we will use the time before and after slots to ensure the environment is thoroughly cleaned for the next customers. 

We appreciate circumstances change, so you can cancel your booking free of charge up to 2 hours before you visit – we really appreciate you doing this as it helps us give other customers an opportunity to attend. We apply a £2.50 fee if you cancel a session within 2 hours of it starting or if you don't attend. Frequently asked questions on booking are available

Do you pay monthly or annually for your membership? Are you nervous about returning? Please refer to the payment section for how you can freeze your membership for a little while longer. 

Getting active again

Many of you told us that keeping active during lockdown was challenging. Our fitness teams are here to help you get back on track. Whilst you are booking time in the gym, we can’t guarantee your favourite area of the gym won’t be busy and there may be a little less equipment. If you need to vary your routine to get the best from your session, please just ask a member of the team – they may have to be socially distanced, but their expertise is still available and they'd love to help. 

We will be running gym introductions for new members, which will be bookable online. For information on pre-booking sessions, please visit our pre-booking section.

We still have the great content available on Places Locker so you can top up your visits or keep active at home if you want to wait before returning.

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Classes

We've put in place a number of changes to our class programme for re-opening. Here's everything you need to know. 

  1. You’ll already be familiar with booking your classes, but now it's even more important. Bookings can be made via our app or website - to book online or register please click here. When registering or downloading Places Locker app please use the email address linked to your membership. Our frequently asked questions on booking are available here
  2. You can view timetables and book 14 days in advance of the centre re-opening. 
  3. If you wish to Pay as You Move for your class, please register for a Places membership first, simply sign up here for free.
  4. Booking slots will help us manage capacity but also to give us time before and after slots to ensure the environment is thoroughly cleaned for the next customers. 
  5. Please bring your own drink whilst water fountains are unavailable. 
  6. Please do not bring your own towel to use in the class.
  7. Please arrive dressed for your session, with the minimum of belongings. For more information on changing rooms, please click here.
  8. The need for social distancing means that classes are spaced on the timetable to allow footfall to flow safely. Because gym and swim also require booking, you’ll notice that the timetables are complementary to the overall traffic throughout the centre, not just the studios. 
  9. Class sizes may be a little bit smaller than before due to social distancing, but where possible we have tried to avoid this by changing the class location to a different studio or sports hall to make popular classes available to as many of you as possible. Please check timetables and signage in the centre or ask a member or staff. 
  10. Virtual classes and aquafit classes are still available - please check the timetables. However, some classes that require the sharing of equipment have been removed. Please refer to your area page to see when pools re-open at your centre.
  11. We always appreciate you looking out for each other – and class etiquette has never been more important than it is now. 
    • Please maintain social distancing in the studio and when exiting the class. Our signage will help. 
    • Please clean down equipment before and after use. 
    • If you feel unwell, please stay home and stay safe. If you have any concerns about visiting that you would like to discuss, the team at your local centre will be happy to help and support you. 
    • Please follow requests from our instructors - they are there to help. 
  12. Hand sanitisers and wipes will be available throughout the centre. 

We appreciate circumstances change, so you can cancel your booking free of charge up to 2 hours before you visit – we really appreciate you doing this as it helps us give other customers an opportunity to attend. We apply a £2.50 fee if you cancel a session within 2 hours of it starting or if you don't attend. Frequently asked questions on booking are available

Do you pay monthly or annually for your membership?  Are you nervous about returning? Please refer to the payment section for how you can freeze your membership for a little while longer. 

Getting active again

Many of you have told us that keeping active during lockdown was challenging, and you’ll be pleased to know that whilst in-centre classes will return, the home workout content on our Virtual Studio is still available, as a top-up to your centre visits, or for those not yet ready to return. 

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Swimming

There are a number of key differences to your swimming experience when we re-open. Here's everything you need to know: 

  1. Please be aware that, to aid social distancing, some centres may run a reduced timetable to begin with. Please keep checking swim timetables as our offering grows. Aqua classes are available once the pool has re-opened.
  2. You can view timetables and book 14 days in advance of the pool re-opening. 
  3. The need for social distancing means that you may swim in wider lanes (generally double lanes creating a 4m width), and capacity is controlled. How many swimmers we can host is driven by changing room space as much as pool size. Booking slots are in place to manage capacity in the pool and footfall around the centre and we use the time before and after slots to ensure the environment is thoroughly cleaned for the next customers.  
  4. You now need to book your lane swimming session as you would a class. Sessions are available in 45-minute slots and can be booked via our app or website - to book online or register please click here. When registering or downloading Places Locker app please use the email address linked to your membership. Our frequently asked questions on booking are available here.
  5. Where family swim sessions are available, you will also need to book your session following the guidance above. One person is booking a 45-minute family swim session on behalf of a household of up to 5 people. Social distancing in the pool applies to the household as a group - please ensure you distance your household group from other household groups.
  6. Please help with cleaning down areas and managing footfall by minimising your time spent in the changing rooms.
  7. Children can attend lane swimming sessions but they must be able to maintain the appropriate pace in the pool and adhere to lane swimming etiquette. The child will require a membership and their session will need to be booked in advance. More information on booking online is available here. Children will need to provide their own email. There is one booking slot permitted per person.
  8. If you wish to Pay as You Move for your swim, please register for a Places membership first, simply sign up here for free
  9. The way in and out of our centres may have changed to allow the safe flow of people around the centre so please look out for external signage and any team members we have in place to help point you in the right direction. 
  10. Hand sanitisers and wipes will be available throughout the centre.   
  11. Please bring along any swim aids required as there will be no loan equipment available.
  12. Please bring your own drink whilst water fountains are unavailable. 
  13. Changing rooms, lockers and showers will be available for swimmers, but if possible please shower before arrival and come with your swimming costume under your clothes so that you can change on poolside. This helps to ease the footfall in changing rooms and may save you a little time. Find out more here about changing rooms at our centres.
  14. We always appreciate you looking out for each other – and swim and lane etiquette has never been more important than it is now. 
    • Please enter the pool at or after your start time.
    • Please choose a lane that is reflective of a speed that you can maintain throughout your swim. 
    • Please maintain social distancing in changing rooms, on poolside and when stationary in the pool - our signage is there to help. 
    • Please follow requests from lifeguards immediately and at all times. 
    • If you feel unwell, please stay home and stay safe. If you have any concerns about visiting that you would like to discuss, the team at your local centre will be happy to help and support you. 

We appreciate circumstances change, so you can cancel your booking free of charge up to 2 hours before you visit – we really appreciate you doing this as it helps us give other customers an opportunity to attend. We apply a £2.50 fee if you cancel a session within 2 hours of it starting or if you don't attend. Frequently asked questions on booking are available

Do you pay monthly or annually for your membership?  Are you nervous about returning? Please refer to the payment section for how you can freeze your membership for a little while longer. 

Getting active again

Many of you have told us that keeping active during lockdown was challenging, and the pool is very hard to replicate at home. SWIMTAG bands are still free of charge and available at reception to help you track your swims, along with wipes.

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Sports

Please check your local area page for information on when sports become available. Guidance on how to carry out the activity in line with Government advice and social distancing will be made available shortly. 

Do you pay monthly or annually for your membership? Are you nervous about returning? Please refer to the payment section for how you can freeze your membership for a little while longer. 

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Junior activities and parties

As we re-open our centres, many of which are large places, we’re following all Government guidance, as well as taking a sensible view in managing footfall in the centres. 

Junior gym access

All members, including Junior Places members (our free membership) need to register to book online. They should contact their local centre to update their member record and provide their email address if required. The responsible adult attending with the junior must have their own email address linked to their member record. More information on registering to book can be found above.

We will not be running gym sessions that are exclusively for juniors. ​Junior members over the age of 11 will be allowed in the centre, provided that they:

  • Are accompanied by a responsible adult who has also booked the session.
  • Have completed an introduction and been issued with a Health Commitment Statement. Please contact your centre if you have not received these.
  • Have pre-booked a session. Please see our booking guidelines for information on how to do this. 

Juniors can attend lane swimming sessions but they must be able to maintain the appropriate pace in the pool and adhere to lane swimming etiquette. The junior will require a membership and their session will need to be booked in advance. More information on booking online is available here. There is one booking slot permitted per person.

Junior classes

Junior classes will not be provided at this time. 

Holiday camps 

Many of you have shared with us the challenge of keeping your children active during lockdown. We can’t wait to play a role in their activity when the time is right and are reviewing the timing and availability of our popular holiday camps.

Children’s parties 

The current restrictions mean that we are unable to host children’s parties for the time being. We’re will happily defer any bookings already made, but if you'd prefer, refunds are available by contacting the centre. 

Soft play 

Soft play will be unavailable as we open our centres, and we will advise when we feel the time and conditions are right to re-start this activity. 

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Café

As we reopen our centres, many of which are large places, we’re following all Government guidance as well as taking a sensible view to managing footfall. This means that some of our cafés will be unavailable. Where café services are available, please observe the distancing signage and guidance in place. 

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Clubs and hirers

Our clubs and hirers play a very important role in what we do. As such, we have specialist team members to manage them at each centre and they will be in touch to gauge your own club's needs alongside that of Government and specialist advice from the professional bodies governing your activity. To begin with, you may see a space in our timetables that is normally yours taken up by a public session. Our commitment to you is that this is temporary – our goal is to return you as quickly as possible to the sessions and activities you have had previously, when conditions allow. 

Please check your local area page for more information on our re-opening plans. The teams at your centre will be in touch.

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Places Locker

We've got great home workout content available and you'll be able to use it after we re-open. If you are nervous about visiting the centre or simply want to top up your centre activity at home you can download our Places Locker app and make the most of our Virtual Studio. It includes loads of workouts, including your favourite LES MILLS classes, cycling content from Stages, and challenging HIIT classes from RT24 and Technogym. This all sits alongside workouts for kids from ukactive, challenges within the app, GPS tracking and our own workout content. 

Places Locker also allows you to book your sessions, which is of particular importance going ahead for all activities at the centre. It is free to download and use and can be used by all members, whether they are a paying or free member. You can find more information on registering to use the app here.

If you are a member already and don't yet use the app, please ensure that when registering you use the same email address linked to your membership. More information on this can be found here.

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