Price Increase FAQs

First and foremost, we want you to know that we value your business. As someone who has made a personal and financial commitment to being active, we know that fitness really matters to you. It matters to us too! Without a doubt, your dedication is the whole reason we’re here.

We also want you to be happy and enjoy a membership that’s best for you! Please know that you always have options, and we will work with you to find the best fit for you. Our main goal is to keep you active and healthy.

We’ve listed many of your options below. Please be aware that this list is not exhaustive, and we recommend speaking to a member of our team at your local centre so we can find the best fit for you and your needs.

For information on how the price changes affect you and guidance on what your options are, please select your membership type.

Premium membership

Swim membership

Gym membership

Places Gym membership

Young Adult membership

Student membership

I’m currently on a Premium category membership, what does this include?

Premium category membership benefits include:

• Unlimited gym use
• Unlimited access to group workout classes
• **Pool use for Just Swim, lane swimming and fun sessions
• ***Free 45-minute group gym introduction session, which includes safe & effective use of all equipment, as well as help building a digital programme to suit your goals
• Ongoing support and advice from members of our fitness team
• Places Leisure app for advanced bookings, GPS tracking, challenges, pairing of other apps and wearables, extensive digital library with LES MILLS classes, digital coaching, ability to synch with on-site gym equipment for tailored workouts
• 15 days' advanced booking from the start time of your session
• Free use of SWIMTAG– wearable technology to track your swim performance, stroke and distance
• Regular news updates, specialist blog content on health and wellbeing, as well as periodic referral offers
• Premium Plus membership includes all the benefits above plus access to all Places Leisure centres in the UK and Health Suite membership (available at selected centres). Facilities available at each site will vary and you should contact their team beforehand to find out more.

**Group exercise classes may exclude gym-based classes.

***Please note that Family Fun sessions at Romsey Rapids Sports Complex and The Pavilions in The Park incur an additional charge.

What are my options?

Our Premium category memberships offer the most benefits for your monthly or annual fee. Premium category memberships allow you to make the most of all of your centre’s facilities, including group workout classes, unlimited gym use, unlimited pool use and more.

Within the Premium category, we have multiple payment options. These include:

• Our Premium Flexi Direct Debit membership allows you the flexibility to join for a minimum of one month for one flat fee. Your membership will continue on a flexible monthly basis, or, you can choose to convert to another membership option.
• Our 12-month Direct Debit membership offers our best value monthly fee. For this option, you will still pay monthly but will be committing to paying a monthly fee for 12 consecutive months.
• If you are aged 16-18, we have memberships designed specifically for your age group offered on a Flexi Direct Debit basis. Our Premium 16-18 Flexi Direct Debit membership allows you the flexibility to join for a minimum of one month for one flat fee. Your membership will continue on a flexible monthly basis, or, you can choose to convert to another membership option.
• If you are aged 19-25, we have memberships designed specifically for your age group offered on a Flexi Direct Debit basis. Our Premium 19-25 Flexi Direct Debit membership allows you the flexibility to join for a minimum of one month for one flat fee. Your membership will continue on a flexible monthly basis, or, you can choose to convert to another membership option.
• We also offer discounted, Premium Concession memberships for customers aged 65 or over, full-time students aged 26 or over, selected corporate groups (NHS, Emergency Services, MOD, RNLI and those working in education) plus those in receipt of the following: Housing Benefit, Income Support, Job Seekers Allowance, Working Family Tax Credit, Disability Allowance, Carers Allowance or Universal Credit.

Contact your local centre to help you to convert your membership to any of the above options if it is better for you.

I’m currently on a Swim* membership, what does this include?

Swim category membership benefits include:

• Unlimited pool use for Just Swim and lane swimming sessions
• Free use of SWIMTAG– wearable technology to track your swim performance, stroke and distance
• Places Leisure app for advanced bookings, GPS tracking, challenges, pairing of other apps and wearables, extensive digital library with LES MILLS classes, digital coaching, ability to synch with on-site gym equipment for tailored workouts
• 15 days' advanced booking from the start time of your session
• Regular news updates, specialist blog content on health and wellbeing, as well as periodic referral offers
• Swim Plus membership includes all the benefits above plus access to all Places Leisure centres with swimming pools in the UK. Facilities available at each site will vary and you should contact their team beforehand to find out more.

*Available at selected centres.

** Please note that Family Fun sessions at Romsey Rapids Sports Complex and The Pavilions in The Park incur an additional charge.

What are my options?

Our Swim category memberships are designed for individuals who simply want to swim. Swim category memberships allow for unlimited pool use for our Just Swim sessions and lane swimming and include the free use of SWIMTAG.

Within the Swim category, we have the following membership options:

• Our Swim Flexi Direct Debit membership allows you the flexibility to join for a minimum of one month for one flat fee. Your membership will continue on a flexible monthly basis, or, you can choose to convert to another membership option.
• Our Swim 12-month Direct Debit membership offers our best value monthly fee. For this option, you will still pay monthly but will be committing to paying a monthly fee for 12 consecutive months.

I’m currently on a Gym* membership, what does this include?

Gym membership includes:

• Unlimited gym use, including free access to virtual group exercise classes
• Free 45-minute group gym introduction session, which includes safe & effective use of all equipment, as well as help building a digital programme to suit your goals
• Places Leisure app for advanced bookings, GPS tracking, challenges, pairing of other apps and wearables, extensive digital library with LES MILLS classes, digital coaching, ability to synch with on-site gym equipment for tailored workouts
• 15 days' advanced booking from the start time of your session
• Regular news updates, specialist blog content on health and wellbeing, as well as periodic referral offers

*Available at selected centres. Find your centre to see the memberships available.

What are my options?

Our Gym category memberships are designed for individuals who simply want to use the gym and gym equipment. The Gym membership category is only available at selected centres. Gym category memberships allow for unlimited gym use with ongoing support and advice from the fitness team as well as free access to virtual group exercise classes.

Within the Gym category, we have the following option:

• Our Gym 12-month Direct Debit membership offers our best value monthly fee. For this option, you will still pay monthly but will be committing to paying a monthly fee for 12 consecutive months.

I’m currently on a Places Gym* membership, what does this include?

Our Places Gym membership includes:

• Unlimited gym use and classes
• Free 45-minute group gym introduction session, which includes safe & effective use of all equipment, as well as help building a digital programme to suit your goals
• Places Leisure app for advanced bookings, GPS tracking, challenges, pairing of other apps and wearables, extensive digital library with LES MILLS classes, digital coaching, ability to synch with on-site gym equipment for tailored workouts
• 15 days' advanced booking from the start time of your session

*Available at selected centres. Find your centre to see the memberships available.

Within the Places Gym category, we have the following option:

• Our Places Gym 12-month Direct Debit membership offers our best value monthly fee. For this option, you will still pay monthly but will be committing to paying a monthly fee for 12 consecutive months.
• Our Places Gym Flexible membership allows you the flexibility to join for a minimum of one month for one flat fee. Your membership will continue on a flexible monthly basis, or, you can choose to convert to another membership option.

I’m currently on a Young Adult membership, what does this include?

Young Adult membership includes:

• Unlimited gym use
• Unlimited access to group workout classes *
• Pool use for Just Swim, lane swimming and fun sessions **
• Free 45-minute group gym introduction session, which includes safe & effective use of all equipment, as well as help building a digital programme to suit your goals
• Ongoing support and advice from members of our fitness team
• Places Leisure app for advanced bookings, GPS tracking, challenges, pairing of other apps and wearables, extensive digital library with LES MILLS classes, digital coaching, ability to synch with on-site gym equipment for tailored workouts
• 15 days' advanced booking from the start time of your session
• Free use of SWIMTAG– wearable technology to track your swim performance, stroke and distance
• Regular news updates, specialist blog content on health and wellbeing, as well as periodic referral offers

*Group exercise classes may exclude gym-based classes.

**Please note that Family Fun sessions at Romsey Rapids Sports Complex and The Pavilions in The Park incur an additional charge.

What are my options?

Our Young Adult category memberships offer the most benefits for your monthly or annual fee. Young Adult category memberships allow you to make the most of all of your centre’s facilities, including group workout classes, unlimited gym use, unlimited pool use and more.

Within the Young Adult category, we have the following options:

• Our Premium 16–18-year-old membership^* is new value-driven membership designed for the 16-18 age bracket offering many of the Premium membership benefits at one low price.
• Our Premium 19-25-year-old membership* is the same as the 16-18-year-old membership, only designed for the 19-25 age bracket. This membership also offers many of the Premium membership benefits at one low price.

*Available at selected centres. Find your centre to see the memberships available.

I’m currently on a Student* membership, what does this include?

Student membership includes:

• Unlimited gym use
• Unlimited access to group workout classes *
• Pool use for Just Swim, lane swimming and fun sessions **
• Free 45-minute group gym introduction session, which includes safe & effective use of all equipment, as well as help building a digital programme to suit your goals
• Ongoing support and advice from members of our fitness team
• Places Leisure app for advanced bookings, GPS tracking, challenges, pairing of other apps and wearables, extensive digital library with LES MILLS classes, digital coaching, ability to synch with on-site gym equipment for tailored workouts
• 15 days' advanced booking from the start time of your session
• Free use of SWIMTAG– wearable technology to track your swim performance, stroke and distance
• Regular news updates, specialist blog content on health and wellbeing, as well as periodic referral offers

*Group exercise classes may exclude gym-based classes.

**Please note that Family Fun sessions at Romsey Rapids Sports Complex and The Pavilions in The Park incur an additional charge.

What are my options?

Our Student category memberships offer the most benefits for your monthly or annual fee. Student category memberships allow you to make the most of all of your centre’s facilities, including group workout classes, unlimited gym use, unlimited pool use and more.

Within the Student category, we have the following options:

• Our Premium 16–18-year-old membership^* is new value-driven membership designed for the 16-18 age bracket offering many of the Premium membership benefits at one low price.
• Our Premium 19-25-year-old membership* is the same as the 16-18-year-old membership, only designed for the 19-25 age bracket. This membership also offers many of the Premium membership benefits at one low price.

*Available at selected centres. Find your centre to see the memberships available.