Commercial hire services Bookings contract

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This a an agreement between You and the Local Authority (as listed below) with Places Leisure
operating the sports and leisure facilities acting as Agent for the Local Authority.
Whilst your contract is with the Local Authority, Places Leisure as agent will collect the Hire Fee on
behalf of the Local Authority. In these circumstances, the payments collected from you belong to
the Local Authority and not Places Leisure. Local Authority:
• Wandsworth Council
• Kingston Council - Chessington Sports Centre only
1 Types of Hire
1.1 These terms shall govern the hire of the space and should have a fixed price for the hire of
that space and not be costed by the number of customers who use said space. This could
include (i) sports halls (ii) fields, courts, pitches, pools; (iii) meeting rooms, balconies and (iv)
any other facilities within or around the Centre as amended from time to time (“Facilities”).
1.2 A “Block Booking” is a commitment to hire of a space at a centre for 10 weeks of the year or
more. Customers who only book a few bookings across the year will be counted as One-off
Event bookings.
1.3 A “One-Off Event Booking” is categorised as an event that cannot be booked by a member or
casual user through the app or in centres. It is usually of high fee value.
1.4 A ‘School Swimming Booking’ is a commitment to the hire of the space plus the hire of
swimming staff. However, it is accepted that local contracts may have some variations.
1.5 A new Block Booking or One-off Event Booking can be booked at any time that the space has
not already been blocked out by a member or activity.
2 Definitions
2.1 “Attendee” or “Attendees” means any person or persons attending a Booking.
2.2 “Booking” means the period, sessions and session times which you wish to hire certain areas of
the Centre as agreed by the parties pursuant to the Commercial Hire Services Booking Contract.
2.3 “Centre” means the recreation facility under the control of the Company as identified in the
Application for Hire Form including its grounds, car parks and access roads.
2.4 “Places Leisure” means Places For People Leisure Management Ltd the appointed agent of the
Local Authority, its subcontractor performing the agency services Places for People Leisure
Limited and includes subsidiary and associated companies
2.5 “Commercial Hire Services Booking Contract” means the signed contract between you and the
Local Authority that may be varied in accordance with clause 5.
2.6 “Hire” means a license granted by the Local Authority to you for space.
2.7 “Hire Fee” means the fee payable to the Local Authority, as detailed in the Commercial Hire
Services Booking Contract that may be varied pursuant to these Terms, plus VAT (if applicable).
2.8 “Hirer” shall mean the person, or organisation, on whose behalf the contract is signed and is also
referred to by the words “you” and “your”.
2.9 “Hire Period” means the time period detailed in the Commercial Hire Services Booking Contract.
2.10 “Manager” means the manager of the Centre.
2.11 “Terms” means these terms and conditions of Commercial Hire Services Booking Contract.
3 Hirer Responsibilities
3.1 You shall comply with the Terms until the end of the Commercial Hire Services Booking Contract.
3.2 You shall ensure that Places Leisure has an up-to-date name, address, telephone numbers and email.
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 address for the main contact for the Booking Contract. You shall notify the Local Authority and
Places Leisure immediately should
 their contact details change. Failure to do so may result in cancellation of the said contract.
3.3 It is Your responsibility to ensure that any groups and voluntary organisations accompanying
 children and vulnerable adults, using the Facilities, comply with legislation governing the
 protection of such persons. You warrant and represent:
3.4 That appropriate Disclosure and Barring Service (DBS) checks have been conducted in relation to
 all staff and/or volunteers accompanying children or vulnerable adults while at the Facilities
 and no person whose checks indicate they are unsuitable to work with children or vulnerable
 adults will be included in any activities taking place at the Facilities.
3.5 All property belonging to You or Your visitors is brought onto the Facility entirely at Your own risk.
 Groups and voluntary organisations are responsible for the security of all property or valuable
 possessions brought onto the Facility and are advised to arrange separate insurances for such
 property and valuable possessions.
3.6 You will be responsible for meeting all reasonable removal and storage charges if items of
property and belongings are left at the Facilities. The Local Authority will not be liable (nor is there
any liability on the part of Places Leisure) for any loss or damage for any items left as such. In any
event items will not be kept for longer than one (1) month from the date of the Booking, after which
the items will be disposed of the items. You will be invoiced for any reasonable charges and costs
incurred by the Local Authority for the removal of such items from the Facilities.
3.7 You shall ensure that the hired part of the Centre and Facilities used is vacant, clean and clear from
all Attendees’ property and litter prior to the end of each booked session.
3.8 Where you also hire or use any equipment pursuant to clauses 17 or 18, you shall be responsible
 for setting up and taking down the equipment during the Booking.
3.9 The rights granted to the hirer under these Terms in respect of any Booking are personal in nature
 and the parties do not intend to create any relationship of landlord and tenant, and you
 acknowledge that you are not entitled to exclusive possession of any part of the Centre and the
Local Authority may change the area of the Centre hired to you at any time.
3.10 Except where stated otherwise, no part or provision of these terms and conditions or the
 Commercial Hire Services Booking Contract give You or any Attendee any exclusive access rights
 to the space which has been booked.
4 Correspondence
4.1 All correspondence outside of the digital Commercial Hire Service Booking Contract process will
be through email or phone with the member of Places Leisure staff who manages Commercial
Hire Services at your Centre.
5 Booking Submissions
5.1 All Commercial Hire Service booking requests must be submitted to us at least 28 days before the
date on which you want the first Booking to take place.
5.2 The decision to accept and confirm each Commercial Hire Service booking request shall be at the
Local Authority’s sole discretion and, subject to clause 4.3, the booking request shall not be
confirmed until the contract has been signed, and all documentation has been submitted.
5.3 Each Centre has limited availability. As such, the Local Authority may refuse any Commercial Hire
Service booking request or any request to change the current contract.
5.4 the Local Authority and Places Leisure reserve the right to verify or require proof of all
information given to obtain a Commercial Hire Services Booking Contract. Any fraudulent or
wrongful information given will result in contract cancellation.
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5.5 If the Centre is unable to accept a proposed booking request an alternative date, time or location
may be offered.
5.6 For the avoidance of doubt, any enquiries made by You or on Your behalf will not create a legally
binding agreement between the Local Authority and You.
5.7 All Hire Booking requests received by the Local Authority and Places Leisure will remain subject
to the digital contract being signed which will incorporate these terms.
5.8 the Local Authority and Places Leisure on behalf of the Local Authority reserve the right in their
absolute discretion, at any time, to (a) refuse any Hire booking request; (b) refuse admission to
Your or any person, organisation (c) revoke any licence granted under these terms and
conditions with immediate effect. This will mean that You or any Attendees will be asked to
leave the Facility immediately.
6 Payment - Invoicing
6.1 All Commercial Hire Services Bookings will be invoiced.
6.2 Commercial Hire Bookings must be paid for in advance of the Booking, unless agreed
otherwise.
6.3 The Commercial Hire Service Booking contract will outline the total Hire Fee in relation to the
Hire of the space.
6.4 Where You have paid a deposit in connection with Your booking, the balance will be due no
 later than 30 days before the Booking date, unless stated otherwise in your Commercial Hire
Booking Contract. If You do not pay the Hire Booking Fees when they are due, without
prejudice to any other legal remedies or rights, the Local Authority may charge You interest
(both before and after any judgement) on the amount unpaid at the rate of 4% per annum
above the Bank of England base rate from time to time, until payment in full is made.
6.5 Most customers who are schools, clubs, businesses or health and community hirers will be
 invoiced through Places for People Business World accounts.
6.6 All other customers will be invoiced through Places Leisure Gladstone Invoicing.
6.7 One-off events will be invoiced through Places Leisure Gladstone Invoicing unless the
customer already has a Business World account.
6.8 All invoices, irrespective of invoice type, will be raised 30 days (one month) ahead of the first
hire session, except school swimming which will be managed by Places Leisure on behalf of
the Local Authority
6.9 First payment for sessions must be taken before the session is held.
6.10 Monthly Business World invoices must be paid in full before the first session.
6.11 Monthly Gladstone invoices can be paid in full before the first session or can be paid a
minimum of one week in advance for each session. E.g. if the session is on the 8th of the
month, payment must be made by the 1st for that session.
6.12 Failure to pay at least 7 days in advance will result in the session being cancelled and the space
made available to members and casual users.
6.13 Any booking made within 7 days of the booking date should be paid at the time of booking.
7 One-off Event Payment
7.1 For One-Off Event Bookings over £400, a non-refundable deposit of at least 25% will be
payable at the time of Booking. The balance will be payable in accordance with clause 6.
7.2 For One-Off Event Bookings under £400, the full Hire Fee must be paid in full at the time of
booking.
7.3 Where You are a Business, all deposits are non-refundable. Where You are a consumer,
pursuant to the Consumer Contracts (Information, Cancellation and Additional Charges)
Regulations 2013, any deposits for the Hire of Facilities are non-refundable. For cancellation
of Your Hire, please refer to clause 9.
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7.4 Once an invoice has been raised, that invoice must be paid in full. Any changes to the booking
will be covered in the next invoice period in accordance with clause 10: Cancellations
7.5 All invoices will be raised at least monthly but can be for a period covering 10 weeks of hire,
three months of hire or annual hire.
7.6 The Local Authority and Places Leisure as agent of the Local Authority have the right to refuse
access when payment has not been made according to the payment conditions.
8 Price Changes
8.1 Booking contracts will run from the point in the year that the Local Authority set the price
changes for that contract. The start date may vary across contracts, most commonly January,
April, or May.
8.2 The price given at the time the booking contract is signed will be the price charged for the
term of that contract, unless a specified price increase date is provided as part of the contract.
8.3 Any new booking is subject to the full price for that space at the time of the new contract
regardless of the difference in price between that and the previous contract.
8.4 Contracts for new business (new centres, new activities) may be shorter in the initial phase.
9 Hirer Cancellation
9.1 Notice of any customer cancellation not agreed in the original booking must be given 30 days
ahead of the session date. Any cancellation or non-attendance will be charged at full price if
less than 30 days’ notice is given *
9.2 Customer cancellations meeting the 30 days’ notice requirement will be removed from the
booking and excluded from the next invoice. Raised invoices must be paid in full.
9.3 School swimming will be managed by Places Leisure as agent on behalf of the Local Authority
at the Centre.
*Extenuating circumstances, such as bereavement or cultural festivals, may be considered at the
discretion of the General Manager.
10 Cancellation
10.1 The Local Authority and Places Leisure as agent for the Local Authority reserve the right to
cancel/reschedule any confirmed booking due to events beyond their reasonable control,
without limitation, due to a fire, tempest, explosion of any kind, failure or neglect on the part
of any utility supplier (electricity, gas or water), labour strike, civil commotion, war (or threat
thereof), act or threatened act of terrorism, bad weather or any other event beyond the
control of the Local Authority and Places Leisure, the ability to provide the Facilities or
Equipment is hindered or prevented. For the avoidance of doubt, except as outlined in this
agreement, the Local Authority (nor shall Places Leisure be liable) shall not be liable to You for
any fees, charges or costs that You may have incurred as a consequence of any cancellation(s),
suspension, change(s) or replacements in the Facilities and/or Equipment outlined in the
Application for Hire.
10.2 You will be notified of any cancellation as soon as reasonably practicable in the circumstances,
and You acknowledge that this may be on short notice. If a Booking is cancelled or transferred,
the Local Authority will either: (a) refund the full amount of the Hire Fee relevant to the cancelled
Booking including any deposit paid; or (b) offer You the opportunity to hold your Booking on a
different day, in which case you will not receive a refund of any Hire Fee or deposit.
10.3 In any event, the total liability of the Local Authority to You shall not exceed the total Hire Fee
payable by You, in respect of any cancellation. Under no circumstances will the Local Authority
(nor shall Places Leisure) be responsible to You for any loss or damage that You suffer as a
consequence of cancellation under this clause 10 including any ancillary contracts that are
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cancelled as a consequence, loss of profits, loss of business revenue, damage to Your
reputation or and other commitments contingent upon the delivery of the event to which the
cancelled or transferred Booking relates.
10.2 In the event of there not being another acceptable available date, the next raised invoice will
credit the amount owed to the Hirer.
10.3 the Local Authority and Places Leisure as agent of the Local Authority reserve the right to
immediately end any Booking that breaches the Booking Contract, which you have been
requested to rectify and which you have subsequently not responded to or made appropriate
alternative arrangements with the Centre Manager.
11 Hirer Liability
11. 1 You are responsible for carrying out relevant checks and determining the suitability of the
Facilities and Equipment for the purposes of Your Booking.
11.2 YOU ARE SOLELY RESPONSIBLE FOR ENSURING THE FACILITIES ARE SUITABLE FOR THE EVENT.
Neither the Local Authority nor Places Leisure provide any warranty, representation or
undertaking as to the quality, fitness for purpose or suitability of the Facilities provided under this
Contract, except that the Local Authority and Places Leisure as agent of the Local Authority
shall use its reasonable endeavours to provide any such hired space with a reasonable degree
of skill, care and diligence.
11.3 YOU ARE SOLELY RESPONSIBLE FOR THE SAFETY OF ALL PERSONS WHO ATTEND YOUR EVENT.
Your Event will not be supervised by any coach, lifeguard or safety personnel. The Local
Authority shall not be held responsible or liable (nor is there any responsibility or liability on the
part of Places Leisure) for the death or personal injury of anyone attending an event unless such
death or personal injury is caused by or arises out of the negligence or breach of statutory duty
by Us or Our employees or agents.
11.4 You shall indemnify the Local Authority employees, contractors and agents (including Places
Leisure) against all losses, costs, claims and damages which may be made against the Local
Authority or them (including without limitation claims by any person attending Your Activity
or Event) in respect of Your use of the Facilities or resulting from Your breach of this
agreement. You must have appropriate insurance cover in place against these risks.
11.5 If asked to submit insurance documentation as part of your contract, the contract is not
completed and may result in cancellation without such documentation being provided.
11.6 the Local Authority’s entire liability to You whether in contract, tort (including negligence), breach
of statutory duty, or otherwise, for breach of this agreement or any negligence or wilful
misconduct by the Local Authority, its employees, contractors or agents . Nothing in these terms
and conditions shall limit or exclude liability for death or personal injury caused by the Local
Authority’s negligence or that of its employees or agents; for fraud or fraudulent
misrepresentation, or for any other act, omission, or liability which may not be limited or
excluded by law.
11.7 Subject to clause 11.1 if the Local Authority is found to be liable to You for any losses, damages
or compensation in connection with Your Booking Form (whether as a result of our breach of this
clause 11 of the agreement or otherwise), the Local Authority’s total liability to You shall be
limited to the total Charges paid or payable by You in relation to the Booking the Local Authority
will not be liable to You for any type of loss or damage that does not occur as a direct result of
the Local Authority’s breach of this agreement, or negligence or it’s failure to take reasonable
care.
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12 Admission
12.1 The Commercial Hire Services Manager will advise you of the maximum number of Attendees
that can be safely accommodated for any event. Under no circumstances will you allow the
maximum number of Attendees to be exceeded.
12.2 Any Attendee may be required to produce evidence of membership of an organisation which has
made a Booking or consent of the Hirer to be at the event for which the Booking was made.
12.3 If such evidence cannot be produced, a separate admission fee may be charged. The Manager
may refuse the admission of any person or may require any person to leave the Centre should
they breach any of the Centre’s rules and/or cause nuisance to other users of the Centre or those
in nearby premises, whether or not that person is a valid member of an affiliated organisation
Booking the Centre.
12.4 You shall ensure all Attendees comply with signs and other published rules for users of the Centre,
for example relating to vehicle parking, smoking, required activity dress and access by animals.
You accept that the Manager reserves the right to exclude from the Centre anyone breaking such
rules and/or causing nuisance to other users of the Centre or those in nearby premises.
13 Health and Safety
13.1 Notwithstanding any other clause in these Terms, for the safety of both you and the Attendees,
you must comply with the Centre health and safety procedures.
13.2 You shall comply with the risk control measures forming part of the risk assessment for the
premises, under the current Management of Health and Safety at Work Regulations. These
measures include minimum qualifications for those leading, teaching, coaching and/or
supervising activities and complying with the rules and advice of relevant governing bodies for
particular activities. Swimming pools are also the subject of written Pool Safety Operating
Procedures, including the Normal Operating Plan (NOP) and Emergency Action Plan (EAP).
14 First aid and emergency incidents
14.1 Notwithstanding clause 11.3, In the event of accident, incident, and/or injury, you shall
immediately alert a member of staff at the Centre who will take the appropriate action.
14.2 Places Leisure may require you to provide additional first aid for larger events. This will be
determined by risk assessment. This must be provided by an approved organisation.
14.3 All first aid treatments, incidents and emergencies must be recorded in accordance with the Local
Authority and Places Leisure’s current procedures.
15 Portable electrical appliances
15.1 You must ensure that no portable electrical appliance is brought into the Centre without the prior
written consent of the Manager. Where the Manager permits use of a portable electrical
appliance it must have been inspected beforehand in accordance with the current institution of
Electrical Engineers Regulations and bear a dated sticker, or other endorsement to that effect.
16 Equipment to be borrowed or hired
16.1 If You request any additional Facilities or Equipment at a later date or after receiving
confirmation in relation to Your Hire of the Facility, these will always be subject to availability
and additional Charges. Any additional Charges will be payable immediately upon confirmation
from the Local Authority or Places Leisure as agent of the Local Authority.
16.2 Should the required equipment be unavailable, you may, in the Manager’s absolute discretion,
be allowed to bring your own equipment to the Centre in which case use of that equipment will
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be your sole responsibility. During each Booking, you shall not permit any Attendee to use any
equipment that the Manager has not agreed may be used for that Booking.
16.3 If You ask for a service to be arranged by the Local Authority or Places Leisure by any third
party (without limitation, including catering), the Local Authority or Places Leisure will only
act as an agent for You. Any resulting contract is between You and the third party providing
the service and You shall be entirely responsible for the payment for third party’s fees, costs
and expenses. The Local Authority reservesthe right to charge an administration fee on the total
invoiced value for the goods and services ordered by the Local Authority at your request. The
third-party supplier will be treated as a person visiting You at the Centre.
16.4 You shall not alter or interfere with any fittings or equipment of or the structure of the Centre.
17 Damage caused by hirers/ attendees
17.1 You shall be liable for those sums that the Local Authority reasonably incur in repairing or
replacing (as appropriate) any damage to the Centre, its fixtures, fittings, equipment, furniture
and other contents thereof, caused by You or an Attendee (fair wear and tear excluded), including
an administration fee of 10% of the cost of the repair or replacement if a deposit has been paid
and is not sufficient to cover any damage caused or service charges incurred by You, You shall
immediately indemnify the Local Authority for any additional sums
17.2 You shall be liable for those sums incurred by the Local Authority for additional cleaning required
because of the use of the Centre by you and the Attendees, together with an administration fee
of 10% of the cleaning cost.
17.3 The cost of any damage to the Centre or to any items in and/or at the Centre caused or any
service charges incurred by You or any Attendee will be deducted from the deposit received if
applicable at the end of the Booking. If the deposit is not sufficient to cover any damage caused
or service charges incurred by You, You shall immediately indemnify the Local Authority any
additional monies required.
18 Broadcasting, Recording and Photography
18.1.1 You may not grant sponsorship sound or television broadcasting or filming rights without
the Local Authority’s prior written consent. It will be a condition of any permission
granted that the Local Authority reserve’s the right to be a party to any such agreement
and to share with the Hirer income and publicity derived from any such agreement.
19 Advertising and decoration
19.1 You shall not (and shall procure that Attendees do not) advertise or publicly announce any
event to take place at the Centre without the prior, written approval of the Manager, who shall
have absolute discretion in such matters. You shall submit proof of all intended advertising to
the Manager prior to publication. You shall ensure that all such proofs and all correspondence
refer to both the Centre and the Local Authority
19.2 You shall not (and shall procure that Attendees do not) display any notices or decorations
(internal or external) at the Centre without the express permission of the Manager. You shall be
responsible for and indemnify the Local Authority for all damage caused by the fixing and
removal of such advertising and decorations whether or not consent has been provided.
20 Catering and refreshments
20.1 On request, it may be possible to have catering and refreshments at your Booking. Catering and
 Refreshments are not included within the Hire Fee unless specifically noted.
20.2 If you would like to arrange Places Leisure catering services at a Booking, a request should be
 indicated in the resources section of the ‘Hire our Space’ form. In the event that this is not
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 populated at the time of the request, please contact your Bookings Manager at your earliest
 convenience to discuss, no later than 30 days before the booking.
20.3 The Manager will advise whether Places Leisure can provide the desired catering and confirm the
 cost. You must tell us if you want to proceed with the catering services order at least 10 working
 days before the Booking. In the event that no catering services have been confirmed at least 10
 working days in advance, no food or refreshments will be provided by Places Leisure for the
 Booking.
20.4 If you would like to arrange to bring in your own catering services for the Booking a request
 should be indicated in the resources section of the ‘Hire our Space’ form. You will need to provide
 details of the catering provider (where not being directly provided by You), current insurance,
 food hygiene licenses, and documentation to show that You or the third-party catering provider
 are registered with the Local Authority. As part of the booking contract, the
 catering services will need to comply with the food business regulations below:
• Food Safety Act 1990
• Food hygiene regulations 2006
• Food information regulations 2014
• Licensing act 2003 and
 All other applicable laws and regulations.
20.5 If the Booking is to include the sale of alcohol, please check with the Centre Manager and provide
 current insurance and alcohol licenses for that Booking, as part of the booking contract.
20.6 The Hirer, or any guest under their Booking, may not bring in or consume food or drink not
 sold to them by Places Leisure or a third party without the Manager’s consent.
20.7 The Hirer acknowledges that they are solely responsible for any food and drink (including
 alcohol) they provide, serve, or allow guests to bring into the venue.
20.8 The Local Authority shall not be liable (nor shall there be any liability on the part of Places
Leisure) for any illness, allergic reaction, food poisoning, or other health issues arising from the
consumption of food and drink not directly supplied by Places Leisure. Notwithstanding the
foregoing, it is Your responsibility to inform Places Leisure of any dietary, allergy or other relevant
requirements when placing an order for catering with Us.
20.9 In the event that your Booking was a food and drink event, the Booking is subject to cancellation
 if no arrangement has been agreed 10 working days before the event. Any deposit will not be
 refundable as in clause 7.3.
20.10 No Booking will be confirmed without the right documentation being provided and failure to
 supply documentation will result in cancellation of booking.
21 Sale of Goods
21.1 You shall not (without the prior written consent of the Manager) sell, supply, or permit any other
person to sell or supply or offer for sale goods of any kind in the Centre during your Booking.
22 Gambling
22.1 Gambling is regulated by law. You shall not hold, or allow any raffle, sweepstake, or other lottery
in the Centre during the Booking without the Manager’s written consent. If the Manager gives
you such consent, you must ensure it complies with all relevant laws.
23 Additional supervisors/instructors
23.1 If you require extra supervisors or instructors for any activity, they may be provided for an
additional fee. Please contact the Manager in advance of your Booking.
24 General
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24.1 The Local Authority and Places Leisure will process your personal data in accordance with the
Data Protection Act 2018 and any relevant replacement/subsequent UK privacy legislation, for the
purposes of performing its obligations and exercising its rights under these terms and conditions.
Privacy notice can be found here: Our privacy notice.
24.2 Behaviour in the Centre: You must make sure that You, members of Your party and anyone
accompanying You, visiting You in and around the Facilities behave in such a way that they do not
cause nuisance or unreasonable disruption to the Local Authority, its employees, contractors, agents
(including Places Leisure) , members, or to any other visitor to the Facilities. You agree that You and
the members of Your party will comply with policies and procedures including (but not limited to):
parking notices, or notices and policies as notified to You from time to time in writing or as displayed
throughout the Facilities.
24.3 Using the name of the Local Authority or Places Leisure name without permission You may
not use: The name and/or logo of the Local Authority or Places Leisure and/or any of its departments
or subsidiaries including the name and/or logo of Places Leisure or the Places for People Group or its
subsidiaries. Any photographs of any part of the Centre or Facility without written permission from
the Local Authority and Places Leisure and, in any event, shall only be used the purposes of
promoting the Booking.
24.4 These terms and conditions constitute the entire agreement between the Local Authority and
You in relation to provision of the Hire of the Facilities.
24.5 If You have any questions or complaints about the service provided or provision of
the Facilities, please contact the Centre Manager
24.6 If You are a business customer: These terms and conditions constitute the entire agreement
between You and the Local Authority in relation to the provision of Hire of Facility for the Event and
any ancillary services provided hereunder. You acknowledge that You have not relied on any
statement, promise, representation, assurance or warranty made or given by or on behalf of the
Local Authority except which is stated in these terms and conditions. This contract shall be governed
by English Law and the parties hereby submit to the exclusive jurisdiction of the English courts.
24.7 If You are a consumer These terms and conditions are governed by English Law and You can
bring legal proceedings in respect of the services in English courts. If You live in Scotland
 You can bring legal proceedings in respect of the services in either the Scottish or the
 English courts. If You live in Northern Ireland, You can bring legal proceedings in respect of
 the Services in either the Northern Irish or the English courts. Alternative dispute resolution
 is a process where an independent body considers the facts of a dispute and seeks to
 resolve it, without You having to go to court. If You are a consumer and are not happy with
 how the Local Authority have handled any complaint, You may want to contact the
alternative dispute
 resolution the Local Authority use. You can submit a complaint to Centre for Effective
Dispute Resolution
 (‘CEDR’) via their website at www.cedr.com. CEDR will not charge You for making a
 complaint and if You are not satisfied with the outcome, You can still bring legal
 proceedings. In addition, please note that disputes may be submitted for online resolution
 to the European Commission Online Dispute Resolution platform.
24.8 The Local Authority may transfer its rights and obligations under these terms to another
organisation. The Local Authority will always tell You in writing if this happens and it will ensure that
the transfer will not affect Your rights under your Commercial Hire Booking Contract.
24.9 You may only transfer Your rights or Your obligations under these terms to another person
 if the Local Authority agrees to this in writing.
Commented [KU1]: Update link as appropriate.
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24.10 The provision of these terms and conditions are severable and distinct from one another,
 and, if at any time any provision is or becomes invalid, illegal or unenforceable, the validity,
 legality or enforceability of the other provisions shall not in any way be affected or
 impaired.
24.11 The Local Authority’s rights and remedies in respect of this contract shall not be diminished,
waived or extinguished by the granting of any indulgence, forbearance or extension of time by the
Local Authority to You nor by any failure of or delay by the Local Authority in ascertaining or
exercising any such rights or remedies.
24.12 Any release, waiver or compromise or any other arrangement of any kind (a release) by the
Local Authority shall not affect it’s rights and remedies as regards any other party nor its rights and
remedies against You in whose favour it is granted or made except to the extent of the express
terms of the release and no such release shall have effect unless granted or made
in writing.
24.13 The right and remedies in this contract are cumulative and not exclusive of any rights and/or
 remedies provided by law.
24.14 These terms and conditions shall not constitute and shall not be deemed to constitute any
 relationship of partnership or agency between the Local Authority and You and shall not in
any way create a lease of the Premises.