Join Now

Chessington Sports Centre FAQ's

A little about us...

Welcome to Places Leisure, a little bit about us …

As part of Places for People, we are one of the UK's leading social enterprises, welcoming over 30 million members to over 90 health and wellbeing facilities across the nation annually. Our overall aim is to create active places and healthy people for communities to thrive. 

We’re thrilled to welcome you to Places Leisure and are looking forward to getting to know you and your communities. 

Here are a few FAQ’s that may be helpful during the transition, we will keep these updated as we move forward with further information as we have it. 

Frequently asked questions

General information 

Will the opening hours stay the same? 

Initially, yes. Places Leisure will review the opening and closing times with the onsite staff teams to ensure they reflect the needs of the community. 

Will the centre close whilst the transfer of management takes place? 

It is important to us that the transfer process creates as little disruption for our customers and staff therefore your centre will remain open and operational whilst the transfer of management takes place. 

Does the change of management affect the people who work there? 

We’re pleased to say that you will still see the same familiar faces who’ve served you previously, with just a change to their uniforms.  Please be patient, whilst the facility stays the same some of the products, systems and policies maybe a little different. 

Will I still access the centre in the same way? 

Yes, you will still access the centre in the same way. 

Will the Wi-Fi connection change in the centre? 

Yes - we will be changing the public wireless network to Places Leisure's offering. We hope to have this operational as soon as possible but it may not be in all areas to begin with. 

You will need to search your wireless connections for 'Active Places', then read through our terms and conditions and follow the instructions provided, it is a very simple process, although we will have staff on hand to assist if required. 

Membership 

I am currently a member at Chessington Sports Centre, will I need to do anything when it transfers to Places Leisure? 

There is no need to do anything but please be aware of some changes to your Direct Debit, these changes have been communicated to members directly.  

Will my membership price increase? 

No immediate changes are planned, if any changes were to be made you will be communicated with in advance.  

I love classes and attending the gym, how will I book my sessions moving forward? 

A range of sessions and activities will be available to book via the app, website and in-centre. Information on how to do this will be provided in advance.  

Will my personal data need to be transferred? 

Yes. To make sure your membership, bookings, and payments continue smoothly after 1 October 2025, you’re information will be securely transferred to us from Kingston Borough Council. 

  • What information will be transferred? 
    Details such as your name, contact information, membership type, booking history, and any payments linked to your account. Only the information needed to run the service will be transferred. 

  • How will my data be kept safe? 
    The transfer is being carried out securely in line with UK GDPR and data protection law. Access is restricted to authorised staff, and all data will be handled confidentially. 

  • Will Kingston Council retain any of my information?
    Kingston Borough Council will only retain information that must be kept for legal or financial reasons (e.g. invoices, incident reports). All other records will transfer to us or be securely deleted. 

  • Do I have a choice about this? 
    Yes. You can object to your data being transferred or request deletion of your information before the transfer. Please note, if you do this, your membership or bookings may not carry across to the new operator. To object please contact Kingston Borough Council.

Will there be changes on how I make contact? 

Please continue to use the contact centre as normal, numbers remain the same. The websites will be changing and further details will be shared on this shortly. If you have any questions regarding the transition, please email us at enquiries@pfpleisure.org. 

I currently block book one of the centre facilities, how do I continue this? 

Block bookings will continue as normal, and customers have been contacted directly.  

The team at Places Leisure