FAQs

Please see some of our frequently asked questions regarding our planned closure of Places Gym Hinckley.

Why is Places Gym Hinckley closing?

We have taken the difficult decision to close Places Gym Hinckley. Places Leisure as a business has developed in recent years along with our strategic business objectives. Taking this and some external factors into account, the business model which Places Gym Hinckley is based on no longer aligns with our overall business strategy. 

Will customer automatically transfer to Hinckley Leisure Centre? What are their options? 

We are currently assessing different options and will work closely with our members to provide them with options including transferring their membership to Hinckley Leisure Centre. As more information becomes available, we will be in contact with all members. Members will be able to use the gym as normal up until the 6th of December. We would like to thank our members for their loyal support over the years. 

Will all employees of Places Gym Hinckley transfer to other Places Leisure sites i.e. Hinckley Leisure Centre.?

We are currently working through our options and will be supporting our colleagues through any changes. 

What investment works are expected at Hinckley Leisure Centre? 

We are currently in discussions with Hinckley & Bosworth Borough Council about a number of different development options for Hinckley Leisure Centre. More details will be shared once decisions have been finalised. 

Are you closing Places Gym Hinckley to help fund the refurbishment/investment work at Hinckley Leisure Centre? 

No, the planned investment work to Hinckley Leisure Centre is separate to our decision to close Places Gym Hinckley. Places Gym Hinckley is not tied to an agreement with Hinckley & Bosworth Borough Council, it is fully operated by Places Leisure. The gym operates under a different business model compared to our other facilities across the nation which no longer aligns with our business strategy.  
 
We are working closely with Hinckley & Bosworth Borough Council to confirm a major investment works for Hinckley Leisure Centre and we will share more information about this when possible. 

What if another gym/competitor moves into the Places Gym Hinckley Space? 

There is a possibility that a competitor may move into the space, Places Leisure has taken this into consideration when making the decision to close Places Gym Hinckley.  

Why was I not informed about the closure? 

An email was sent out to all members we hold an email address for. Please ensure that your account has an up-to-date email linked to it. If your email is correct, please check your junk folder and ensure that you haven’t unsubscribed from our email communications. 
 
Those who didn’t have an email address linked to their account were sent letters to the address linked to their membership. 

I pay for dual site and use both, will my membership be reduced?  

We are currently assessing different options and will work closely with our members to provide them with options including transferring their membership to Hinckley Leisure Centre. As more information becomes available, we will be in contact with all members. Members will be able to use the gym as normal up until the 6th of December. 

Why have I been allowed to take out a membership if you knew we were closing? 

Places Gym Hinckley is remaining open until the 6th of December, until then members can use the gym as normal.  We are still allowing members to join on a monthly membership, however, we have removed the option to take out an annual membership. 

Will I be charged for cancelling my membership early, as I want to go to another gym?

We are currently assessing different options and will work closely with our members to provide them with options including transferring their membership to Hinckley Leisure Centre. As more information becomes available, we will be in contact with all members. If you wish to cancel now, please refer to the terms and conditions of your contract. 

Is there a charge for car parking at Hinckley Leisure Centre? 

Yes, there is a 60p charge for 3 hours for car parking for members with a parking permit. There are two car parks where this is valid – Hinckley Leisure Centre car park and Jaspers car park. 
 

I've been to the Leisure Centre gym and there isn't enough equipment in terms of bench press, cable machines, smith machines, heavy barbells or lifting platforms. Are there any plans to transfer the equipment upstairs in the Places Gym to the Leisure Centre?

We are currently completing an inventory to establish what equipment may be able to be transferred across to Hinckley Leisure Centre. In addition to this, we are currently in discussions with Hinckley & Bosworth Borough Council about a number of different development options for Hinckley Leisure Centre. More details will be shared once decisions have been finalised.