Accessibility at Aldershot Lido

Essential Companion Scheme

Accessibility at Aldershot Lido 

Aldershot Lido is more accessible and enjoyable for everyone now. As part of our commitment for inclusive access, we’ve been working in partnership with Rushmoor Borough Council and the Rushmoor Accessibility Action Group (RAAG) to launch a our new Essential Companion Scheme to support customers with disabilities during their visit to the Aldershot Lido. The scheme is designed to ensure that everyone can experience a safe, welcoming and supportive environment.

To access this concession, all customers wishing to participate will need to be registered with the scheme

What is the Essential Companion Scheme?

This scheme enables eligible visitors to:

  • Enter the Lido free of charge once registered and approved
  • Bring up to two carers, free of charge

Essential Companions must be able to provide practical help during the visit, such as:

  • Assisting with navigation around the site
  • Communicating with staff
  • Supporting general wellbeing and safety
  • Helping in emergencies or evacuations

Who is Eligible?

You qualify if you receive any of the following:

  • Disability Living Allowance (Middle or higher rate)
  • Attendance Allowance (Higher or lower rate)
  • Personal Independence Payment (Standard or enhanced rate)
  • Certificate of Visual Impairment
  • Nimbus Access Card with a +1 symbol

Please note: Other benefits do not qualify for this scheme

How to Apply

Applying is quick, free, and easy:

  1. Register: Click here to create a free Places Leisure account or call us directly on 01252 323482.
  2. Provide proof of eligibility: Submit valid, up-to-date documentation either by email (enquiriesaldershot@pfpleisure.org) or in person at Aldershot Pools & Fitness Centre.
  3. Wait for approval: Once approved, your account will be updated, and you can start booking discounted and companion tickets online.

Important: Tickets under the Essential Companion Scheme must be booked online in advance and are not available at the gate

We aim to process all applications within 48 hours so you can begin enjoying everything Aldershot Lido has to offer this summer.

Whilst this benefit has been available in the past, customers with disabilities have been required to present proof of eligibility every single time they have visited the lido. This new scheme enables visitors to present proof just once, with a record then being kept on their account. Then are then free to book tickets as and when required.