The People behind our Places
People survey results
We value the views and opinions of our people; what we are doing well and what we could be doing better. In our most recent people survey, our people said that:
- 98% put customers at the heart of everything they do
- 91% enjoy their job
- 88% are proud to tell people they work for PfPL
These are great results to be proud of and we use these to identify areas for improvement and overall people satisfaction.
Here are some of our people profiles. Meet Jenny, Chloe, James and Raj.
Junior activities Co-ordinator, Broadbridge Heath Leisure Centre
Job title when you first joined Places for People Leisure: I first started as part time party staff
What do you love about working for Places for People Leisure? I enjoy the variety of roles I am involved with, from coaching gymnastics and trampolining, to helping with different events and classes.
What is your greatest achievement at Places for People Leisure? I would say either passing my coaching qualifications and being able to put them to good use or progressing to the level I am at now.
How do you engage with customers, enhance their experience and exceed their expectations? With all the different activities I do, I am able to get the parents involved and help their children progress or simply ensure they all have a great time by offering a great service.
What’s your advice for someone considering a career with us? Go for it, PFP will help you gain more experience and skills within the leisure side to help you progress upwards within the company!
Duty Manager, Riverside Leisure Centre
Job title when you first joined Places for People Leisure: Personal Trainer and Receptionist
What is your greatest achievement at Places for People Leisure? My greatest achievement is recently passing as a probationary TA - looking to run my first course soon.
How do you deliver outstanding customer service? I engage with customers every day - when walking around the centre or helping the team out on reception. When doing my walks and talking to customers I feel this enhances their experience and makes their visit more enjoyable. I exceed expectations by where possible going the extra mile.
What’s your advice for someone considering a career with us? Advice for someone considering a career would be to just go for it - even if It means going in at a level you do not want to - Places for people recognise hard working people - like myself, my site have progressed me right up through the ranks from reception part time, to helping the sales team in spare hours, following on to senior receptionist, casual duty manager to then full time duty manager. I feel honoured my site recognised potential and have funded me through my courses to help get me to where I am today.
General Manager, Gosport Leisure Centre
Job title when you first joined Places for People Leisure: Receptionist/ Lifeguard
What do you love about working for Places for People Leisure? I love coming to work every day knowing that it is going to be different to the previous and going to work is like going to see family. Places for People Leisure has given me opportunities to develop my understanding and qualifications in an industry that is ever changing and so important to many people.
What is your greatest achievement at Places for People Leisure? I feel like I’ve accomplished loads of great things whilst being at the company but the greatest achievement has to be assisting the opening of a new leisure centre in 2012.
How do you engage with customers, enhance their experience and exceed their expectations? It is important to listen to customers and find out what their wants and needs are. We have regular customer forums and ask for feedback in a variety of ways to find out the latest thoughts opinions and our direction of travel.
What’s your advice for someone considering a career with us? If you want a career that is varied, exciting and helping people then Places for People Leisure is for you. There are many training opportunities to enable you to get the most out of your working day and helping others.
Raj Kaur Kahlwan
General Manager, Sparkhill Pool and Fitness Centre
Job title when you first joined Places for People Leisure: Duty Manager
What do you love about working for Places for People Leisure? I love the fact that hard work is recognised, with numerous avenues available for anyone who wants to learn and develop within the company. There are opportunities for operational training and progression for people who want to ‘work their way up’, we have a partnership with a NVQ provider for accredited qualifications, and there are the AIMS and Rising Stars talent programmes to name a few. The team culture and support network is brilliant!
What is your greatest achievement at Places for People Leisure? Graduating from the fantastic ‘Rising Stars’ programme, learning a wealth of knowledge from our Company Directors, Heads of Departments, industry experts and my peers. Winning the award for the ‘Highest Risen Star’ was a moment that I look back on with great pride.
How do you engage with customers, enhance their experience and exceed their expectations? I pride myself on being friendly, professional, and aim for continuous improvement. I always try and put myself in the customer’s shoes and understand that every person has their individual goals, aspirations and reasons for coming to our site. It is our job to ensure our customers keep coming back. A friendly smile really can go a long way.
What’s your advice for someone considering a career with us? If you have a passion for sport and leisure, PfP provide countless opportunities to learn something new. There is a real reward in knowing that you are helping the community become healthier and more active, and you get to make some life-long friends along the way. Get involved, every day is different.