We are 'Excellent'

The Hurst Pool rated Excellent by leading quality scheme :)

The Hurst Pool has achieved an ‘Excellent’ rating in a tough assessment by Sport England’s leading national quality scheme, Quest.

Quest is the best-known improvement programme within the leisure industry and its rigorous assessments challenge even the very best leisure centres in the UK.

In order to achieve Quest Plus, The Hurst Pool went through a two-year process, with a mystery visit and two-day assessment in year one, and a second mystery visit and one-day review in year two. Each assessment covered a range of topics from Planning to Improve to Customer Insight & Experience. The Hurst Pool particularly excelled in Marketing,Research and Communications, Swimming Lessons and Environmental Management.

General Manager Sam Horne said: “We are very proud to be recognised as an excellent centre. This is a fantastic achievement and a real team effort. Quest is much more than a tick-box exercise; it is an ongoing programme to improve our facility for both staff and customers, and a great way to demonstrate our achievements. As a social enterprise we aim to create healthy places and active people and this valuable feedback will ensure we continue to shape the facilities, and provide a high-quality leisure provision for all members of our community.”

Quest’s operations director, Caroline Constantine, said: “Quest Plus is a step up from the entry level Quest and as such it is a more demanding process. By meeting Quest’s high standards for excellent centres, The Hurst Pool has shown its commitment to providing quality facilities and service to its customers. In these tough economic times it is more important than ever that local leisure facilities can demonstrate their value, and Quest helps them do just that.”

Cllr Janet Turner, Portfolio Holder for Leisure and Culture, said: “We were delighted that The Hurst Pool achieved such a highly regarded award within the sport and leisure industry. It is a credit to the site team who has focused on the delivery of quality programmes and delivered excellent service to the public.

We would like to thank all our members and customers. Their continued support and commitment are invaluable and have contributed to the Hurst Pool’s success.”