We've been awarded the 2nd highest performing managed centre in the country!
Find out more here
We’re delighted to announce we have recently been awarded the 2nd Highest performing facility managed centre in 2018!
We retained our Excellent status in Quest, which is the leisure industry’s only recognised Quality Assurance Tool for leisure facilities. It's a bit like Ofsted for leisure centres and it's designed to measure how effective organisations are at providing high quality customer service.
The assessment itself involved an unannounced mystery visit and a 2 day assessment covering aspects such as health and safety, cleanliness, procedures, interaction with the community, customer service and much more.
Our General Manager, Phil, said "We are delighted with this result which can only be achieved through the strength and support of our partnership with Norwich City Council. One of our main attributes are the team at Riverside who deliver the outstanding service we strive for daily. Norwich is a great place to benchmark our achievements with a number of high-quality competitors and we are proud to focus on continually improving for our local community."
We will continue to work hard to deliver exceptional facilities through 2019!
See you soon!
The Riverside LC Team