Frequently asked questions

Thank you for booking your next birthday party with us. We look forward to seeing you soon!

What do we do on the day of the party?

It is best to arrive 10-15 minutes before the start of your party to ensure that you can meet any guests. Our party meeting point is in reception foyer which reception can guide you to. Your party host will be there to greet you.

Please bring any drinks or refreshments with you.

How long is my party for?

All parties are for 1 hour, with the exception of climbing which is 1 hour 15
minutes.

Who runs the activities?

All parties include a party host who will run the activities for you, with the exception of Active Splash (inflatable).

What do the children need to wear?

Please ensure that all children are not wearing jewellery.

For Soft Play parties, please make sure children are wearing socks.
For Clip ’n Climb parties, please ensure long hair is tied up and no hooded tops, dresses or skirts are worn.

Do we need to stay for the party?

We ask that parent/s remain on site throughout the party and enjoy the celebrations with us. You will also be responsible for the children whilst they are at the Centre. We would also ask that parents help with toilet trips during the party.

Please be aware that additional parental supervision is required for swimming parties. Children under 8 must be supervised in the water and changing rooms by their parent or adult (18+). A maximum of 2 children are permitted per adult. The ratio for Active Splash parties is one adult to one child for under 8s.

 

Do we get exclusive use of the party room?

Party rooms are subject to availability and at an additional cost of £30.000 for 45 minutes.

Party rooms are only available for under 8’s birthday parties. We kindly ask that all rubbish is cleared using the bin bags provided and we will dispose of it for you.

Do you provide a birthday cake?

Unfortunately, we are unable to provide a birthday cake. But, please feel free to bring one along! 

Please note: we cannot store, handle or cut your cake so remember to bring along a suitable knife and something to light the candles with.

What happens at the end of the party?

We would be grateful if you could complete a party feedback form to help us
to improve our party service.

I need to cancel my party, what do I do?

Unfortunately, all bookings are non-transferable and non-refundable.

I have booked my party, but need to add additional children?

All parties are allocated a set amount of participants and unfortunately extra heads cannot be added.