Cancelling your membership

Your options

Looking to cancel your membership whilst we're closed? 

We’ve automatically applied a free of charge suspension for all memberships and lessons. More information is available here.

If you’re looking for ways to keep active at home then you may want to check out Places Locker app, we’ve added over 100 free home workouts to the current content.

Find out more

If you're set on leaving us, here's what to do:

  • First check that you have completed your contractual minimum term - you cannot cancel before this period has ended
  • If you have, please notify us by email using the link below. You'll need to provide personal information and your membership ID, so please have that info to hand.

Cancel by email

  • Once you receive a cancellation confirmation email, you can then cancel your Direct Debit with your bank. 
  • Please note: Cancellations take up to 15 days to be processed. If you cancel less than 15 days before your next Direct Debit payment, you will be charged for the next period.

Swimming lessons and courses can also be cancelled using the same process. 

If at any point you wish to re-join, simply join online, using the email address you used originally.

 

Places Membership

All cancellations are moved to our free Places Membership, so you can still have Pay As You Move access to all our centres, including 7 days' advanced booking rights. Prices are available on the timetables on the website.